Service Porter

This position is to contribute to the success of Service Department by assisting Clients and team members in the receipt, parking, detailing, displaying, delivering, and returning of vehicles in a safe and timely manner, while upholding the highest levels of professional courtesy, safe driving standards, and integrity.

We have full and part time openings as a Service Porter.

Essential Duties:

• Consistently and efficiently organizes and maintains the service drive.

• Prior to Client arrival, works closely with the Service Department to ensure vehicles are ready for delivery; inspects vehicles for stains, debris, and damage before returning the vehicle to the Client; immediately reports any damages to management.

• Cleans driveway and walkways as necessary.

• Moves Client and dealership vehicles to and from service lane, service stalls, and lot(s).

• Installs seat, steering wheel, floor protection and key tags in all vehicles taken in for service.

• Ensures that all vehicle keys are returned to the appropriate location; ensures that all vehicles in the lot(s) are locked, with the windows rolled up, and keys securely stored.

• Remains in the Service Department at all times, unless directed to perform another task outside of the Service Department; actively seeks out additional assignments during non-peak time frames.

• Follows established policies and procedures relevant to the assigned responsibilities; promptly seeks clarification, if any request, task, or objective is unclear; consistently and effectively utilizes all available information and resources to ensure internal and external Client satisfaction.

• Consistently remains engaged with management, team leads, fellow team members, and processes, to foster successful working relationships with all internal and external Clients; consistently maintains follow up systems that encourage repeat and referral business and contribute to Client satisfaction.

• Immediately communicates with management, whenever a concern or situation arises.