Service Product Manager

The Service Product Manager at Hyper Solutions plays a key role in defining, building, and scaling a comprehensive portfolio of service offerings supporting Hyper’s power distribution equipment. This position owns the strategy, structure, and commercialization of services across the full equipment lifecycle, from installation and commissioning through maintenance, upgrades, and long-term operational support.

This role works closely with Service Operations, Sales, Product Management, Finance, and customers to translate market needs into scalable, profitable service solutions. In partnership with the Digital Services Product Manager, this position ensures that traditional field services and software-enabled offerings are integrated into a unified customer experience.

This position is well-suited for a commercially-minded product leader who understands service-based business models and is comfortable operating at the intersection of operations, sales, and product strategy.

Core Responsibilities

• Define and own the service product roadmap across all equipment families
• Develop structured service offerings including service tiers, SLAs, and lifecycle programs
• Design standardized service scopes, deliverables, and performance expectations
• Build scalable and repeatable service products aligned with delivery capabilities
• Develop pricing strategies, margin frameworks, and business cases for service offerings
• Create subscription, contract, and bundled service models to drive recurring revenue
• Define and execute strategies to improve service attach rates on new equipment sales
• Develop lifecycle service programs including maintenance, upgrades, and modernization
• Identify opportunities within the installed base for retrofit and recurring service revenue
• Partner with Digital Services Product Manager to align traditional and digital service offerings
• Translate analytics, monitoring, and AI capabilities into monetizable service products

Additional Responsibilities

• Collaborate with Sales to develop service value messaging and go-to-market strategies
• Partner with Finance to track profitability and optimize pricing structures
• Work with Service Delivery and partners to ensure execution feasibility
• Engage directly with customers to understand lifecycle needs and pain points
• Track and analyze KPIs such as attach rate, renewal rate, and margin performance
• Continuously refine the service portfolio based on operational feedback and market trends
• Identify opportunities for portfolio simplification, expansion, and optimization