Full description

SUMMARYCLASSIC FORD / LINCOLN - COLUMBIA is in need of several (3) outgoing, optimistic and extremely customer friendly team members to help with our growing service department. Our service greeters will assist customers and service staff by directing incoming calls to the appropriate individuals, making service appointments, cashiering service and parts receipts. Our customer facing personnel must establish and maintain positive relationships with our clients.

What You Do:

Responsible for greeting all customers in a polite and friendly manner

Help us to provide an excellent customer service experience by interacting with customers to determine satisfaction levels

Solicit positive social media responses and reviews

Responsible for accepting payment for completed service work and balancing receipts at the end of shift

Responsible for restocking refreshments, food, and lobby materials in the customer lounge

Responsible for keeping the lounge area neat and inviting during business hours

Successful attributes and skills:

Excellent communication skills and ability to be a team player

Ability to minimize and redirect customers frustrations

Trainable

Outgoing and friendly personality with great customer handling skills

Professional appearance

Strong organizational skills

Compensation and benefits:

Base pay is hourly and determined by your skills, experience and performance

Medical, Dental and Vision Plans

Vacation Time

401k Plan

Paid training

Vehicle purchase discounts