RECRUIT EXPRESS PTE LTD
Service Sales Engineer (After-Sales) #HYN
- Compensation
- SGD 4K–SGD 5.5K / mo
- Location
- Singapore
- Work setup
- Not specified
- Seniority
- Not specified
- Employment
- Contract
- Experience
- 2+ years
- Category
- Solutions engineering
- Posted
Skills
Must have
- Diploma or Degree in Engineering, Applied Science or a related technical discipline. Relevant qualifications in Mechanical, Electrical/Electronic, Mechatronics, Instrumentation, Chemical Engineering,
- Approximately 2–5 years of relevant experience in technical sales, sales engineering, service sales, aftermarket sales, field service or B2B account management.
- Experience in industrial equipment, laboratory instruments, instrumentation or engineering solutions is advantageous.
- Good understanding of customer relationship management, quotation follow-up and sales pipeline management.
- Experience selling maintenance contracts, calibration services or recurring service solutions will be an advantage.
- A proven ability to work towards sales targets and identify opportunities to grow existing accounts.
- Candidates from other disciplines with strong technical aptitude and relevant B2B sales experience may also be considered.
Full description
About the Role
We are looking for a commercially driven Service Sales Engineer to grow the after-sales service business for technical and industrial equipment. You will engage existing customers, identify service opportunities and recommend solutions such as maintenance contracts, calibration and preventive maintenance to help customers maintain equipment performance and reliability.
This role is ideal for someone who enjoys building customer relationships, understands technical products or services, and is keen to grow recurring business through consultative selling.
Key Responsibilities
- Develop and grow after-sales service revenue within an assigned customer portfolio.
- Proactively engage customers through calls, emails, meetings and site visits.
- Identify opportunities for preventive maintenance, calibration, service agreements and equipment upgrades.
- Prepare quotations and follow up with customers to convert opportunities into sales.
- Renew and expand existing service contracts, including comprehensive and basic service packages.
- Convert customers purchasing services on an ad hoc basis into long-term contract customers.
- Identify cross-selling opportunities across relevant service and technical product portfolios.
- Generate new leads and referrals to expand the service business.
- Manage the sales pipeline and work towards agreed revenue and sales targets.
- Communicate the benefits of maintenance, calibration and lifecycle services to customers.
- Collaborate with field service engineers, product sales and internal operations teams to meet customer needs.
- Maintain accurate customer records, sales activities and opportunities in the relevant CRM or SAP system, and participate in customer events, exhibitions and seminars.
Who Should Apply?
- You enjoy engaging customers, building long-term relationships and identifying business opportunities.
- You have a technical background and are interested in consultative B2B sales or growing your career in service sales.
- You are commercially minded, proactive and motivated by achieving sales targets.
Requirements
- Diploma or Degree in Engineering, Applied Science or a related technical discipline. Relevant qualifications in Mechanical, Electrical/Electronic, Mechatronics, Instrumentation, Chemical Engineering, Biomedical or Biotechnology fields are advantageous.
- Approximately 2–5 years of relevant experience in technical sales, sales engineering, service sales, aftermarket sales, field service or B2B account management.