Service Support Executive

Salary: ฿20,000 – ฿30,000 per month

About the role

This role involves efficiently managing incoming client requests and coordinating service-related activities between customers and internal departments. You will handle the issuance of quotations, warranty documents, and Preventive Maintenance documents, ensure accurate data entry and record management, and oversee engineer schedules and task monitoring to meet turnaround times and Key Performance Indicators.

Key responsibilities

• Manage incoming client requests, ensuring timely and satisfactory responses through excellent coordination with the Service Engineer team and Application team

• Manage the issuance of quotations, warranty documents, and Preventive Maintenance documents promptly and professionally

• Coordinate service-related requests between customers and various internal departments, ensuring efficient assignment and exceptional customer service within stipulated timelines

• Ensure accurate and timely data entry into the system, maintaining meticulous records for future reference and analysis

• Generate routine reports and contribute to the service team through effective data management

• Plan and oversee schedules for engineers and necessary tools, ensuring smooth operations and task execution

• Monitor and manage engineers' tasks, proactively addressing potential issues to meet turnaround times effectively

• Meet Key Performance Indicators (KPIs) set for the role and contribute to team performance through proactive involvement

• Ensure strict adherence to Standard Operating Procedures (SOPs) and quality control systems in performing work processes

• Undertake any other ad-hoc tasks assigned by the Manager to support operational efficiency and organizational goals

About you

• Male

• Bachelor's Degree in a related field

• Minimum 1-2 years of experience in laboratory business services

• Strong interpersonal and communication skills, both internal and external

• Exceptional organizational and time management abilities

• Proficiency in data entry and management

• Skilled in Word, Excel, and CRM software

• Ability to handle customer complaints

• Ability to multitask and thrive in a fast-paced environment

• Experience in cross-department coordination and service department scheduling

• Knowledge of SOP adherence and quality assurance practices