cfi-solutions
Service Technician
- Compensation
- Not disclosed
- Location
- Des Moines, IA
- Work setup
- Not specified
- Seniority
- Not specified
- Employment
- Not specified
- Experience
- Not specified
- Category
- Skilled trades
- Posted
Must have
- High school diploma or equivalent.
- Positive attitude and willingness to learn/expand skillset
- Good hand to eye coordination
- Mechanical aptitude
- Valid Driver's License
- Class B CDL preferred
- Previous tire technician and/or TIA certifications and training is preferred but not required.
- Commitment to excellence and high standards
- Excellent written and oral communication skills
- Ability to manage priorities and workflow
- Versatility, flexibility, and a willingness to work within constantly changing priorities with enthusiasm
- Ability to work independently with minimal supervision.
- Excellent customer service skills
- Proven ability to handle multiple projects and meet deadlines
- Ability to understand and follow written and verbal instructions.
- Bilingual skills a plus.
- Ability to understand all safety requirements and cautions
- Ability to perform the physical labor necessary
- Professional appearance and demeanor
- Ability to effectively present information and respond to questions.
- Ability to effectively communicate with people at all levels and from various backgrounds.
Full description
JOB TITLE: Agricultural Service Technician
SUMMARY: Installs and repairs tires, wheels and tracks in designated locations in a safe and courteous manner and in accordance with established standards and procedures.
DUTIES AND RESPONSIBILITIES:
- Inspection and diagnosis of tires, wheels and tracks.
- De-mount and mount or repair tires on construction, agricultural and mining equipment.
- Replace valve stems or inner-tubes.
- Bolt on or unbolt tire/wheel assemblies. Replace studs/bolts/nuts if needed.
- Operate service truck, crane, tire manipulator, tire de-mount/remount machine, jacks, and air/hydraulic tools safely.
- Drive safely to and from job sites.
- Communicate directly with the service manager, company sales reps and customers.
- Perform maintenance or cleaning on tools, equipment and service truck.
- Wear the necessary PPE on job sites.
- Regular attendance.
- Installs tires, wheels and tracks on-site in accordance with established standards and procedures; always maintains safety and professionalism.
- Assists in the promotion and sale of extra products and services.
- Ensures the products installed are in proper working order prior to departure from installation site.
- Provides a thorough explanation of the products installed, its capabilities and operation to the customer; responds to all questions in a courteous and knowledgeable manner.
- Accurately completes all necessary paperwork including but not limited to work orders, service orders, time logs, safety sheets and emergency information schedules.
- Maintains inventory control of assigned equipment to ensure adequate stock levels; participates in the inventory process on a regularly scheduled basis.
- Maintains control of all assigned company property and ensures that equipment is always maintained in safe operating condition.
- Safely operates assigned company vehicle and ensures that it is maintained according to manufacturer’s specifications.
- Exhibits appearance and conduct in accordance with established company standards to present a professional image to customers and the general public; maintains the highest degree of decency, honesty, and integrity as a guest in a customers’ home and/or business.
- When on call, always ensures availability by telephone for service calls.
- Performs other related duties as assigned by management.
ADDITIONAL DUTIES:
- Assist technicians in the main shop when needed.
- Assist technicians with loading of the scrap tire trailer.
- Assist technicians with cleaning/maintenance around the main shop.
- Change oil/filters, grease, or perform basic repair on shop equipment.