Service Technician/Field Supervisor

Benefits:

• 401(k)

• Company parties

• Health insurance

• Opportunity for advancement

• Paid time off

• Training & development

**Job Description:

America's Largest Exterior Home Remodeling Company is growing! Window World of Long Island is currently seeking a skilled and customer-focused Service Technician/Field Supervisor to join our family.

At Window World of Long Island, we provide premium products, professional installations, and honest pricing. Our Service Technicians play a critical role in ensuring customer satisfaction by performing service work, warranty repairs, adjustments, and troubleshooting for windows, doors, siding, roofing, and other exterior home improvement products.

We have a beautiful showroom located on Hempstead Turnpike in Farmingdale where customers can come in to see our products and meet our team six days a week. Come work for a company that has won Best of Long Island for 14 years in a row!

**We Offer:

• Competitive pay based on experience and skill level.

• Comprehensive paid training and ongoing professional development.

• Stable, full-time employment with year-round work.

• Exciting advancement opportunities to grow your career.

• Company vehicle or vehicle allowance (if applicable).

• Company-provided tools and equipment (where applicable).

• Supportive management team committed to your success.

**Responsibilities:

• Travel to customer homes to perform service, warranty, and repair work on windows, doors, siding, roofing, and related exterior products.

• Diagnose and resolve product, installation, and performance-related issues.

• Perform adjustments, repairs, replacements, and touch-up work as needed.

• Maintain a professional appearance and provide exceptional customer service during every interaction.

• Clearly communicate findings, solutions, and recommendations to homeowners.

• Document service calls, completed work, and materials used.

• Work closely with installation, production, and customer service teams to ensure customer satisfaction.

• Maintain company tools, equipment, and vehicles in a clean and organized manner.

• Follow all company safety procedures and guidelines.

• Participate in ongoing product and technical training.

**Qualifications:

• Experience in residential construction, carpentry, window and door installation, siding, roofing, or related trades preferred.

• Strong troubleshooting and problem-solving skills.

• Ability to work independently and manage daily service appointments.

• Excellent communication and customer service skills.

• Ability to lift at least 50 pounds.

• Comfortable using ladders and working outdoors in varying weather conditions.

• Valid driver's license with a clean driving record.

• Reliable, punctual, and detail-oriented.

• Basic measuring and math skills.

• Willingness to learn and grow with the company.

**Company Overview:

Window World is the largest exterior remodeler in the United States, providing homeowners with energy-efficient windows, doors, siding, roofing, and other exterior remodeling solutions. Our products are backed by industry-leading warranties, and our team is committed to delivering exceptional workmanship and customer care.

Our mission is simple: to combine exceptional quality and workmanship with superior service at affordable prices. If you take pride in your craftsmanship, enjoy helping customers, and want to be part of a growing company with a strong reputation, we'd love to hear from you.