Energy Jobline ZR
Service Technician II in Irving
- Compensation
- Not disclosed
- Location
- Irving, US
- Work setup
- Not specified
- Seniority
- Not specified
- Employment
- Not specified
- Experience
- Not specified
- Category
- Skilled trades
- Posted
Skills
Must have
- Safety & Compliance – Understanding of OSHA, EPA, ADA, Fair Housing, HAZCOM, and other state and federal regulations related to property maintenance and workplace safety.
- Technology & Systems – Ability to use mobile devices (iPads, smartphones) and maintenance management software to receive work orders, document repairs, and communicate with teams.
- Building & Construction – Knowledge of materials, methods, and tools used in the construction, repair, and maintenance of residential homes.
- Mechanical Systems – Familiarity with HVAC, plumbing, electrical, and appliance repair, including troubleshooting and maintenance best practices.
- Preventive Maintenance – Understanding how to identify potential issues early, perform routine inspections, and take proactive steps to reduce major repairs.
- Customer Service – Ability to assess and respond to needs while ensuring a positive customer experience.
- Fleet & Equipment Management – Knowledge of proper use, maintenance, and safe handling of tools, vehicles, and equipment used in daily field operations.
- Troubleshooting – Ability to diagnose and resolve maintenance issues efficiently.
- Critical Thinking – Using logic and reasoning to identify solutions to maintenance challenges.
- Repairing – Hands-on experience in diagnosing and repairing home systems and appliances.
- Equipment Selection – Choosing the right tools and equipment for maintenance tasks.
- Time Management – Managing workload efficiently and prioritizing service requests.
- Communication – Effective verbal and written communication for clear work orders and interactions.
Full description
Job DescriptionJob Description
Summary of Responsibilities
The Service Technician II plays a vital role in maintaining the quality, safety, and habitability of homes managed by FirstKey Homes. This position is responsible for completing maintenance requests, performing repairs, and ensuring homes remain in excellent condition.
Operating both independently and as part of a team, the Service Technician II executes a broad range of tasks across multiple trades—including plumbing, electrical, HVAC, and general home maintenance. The role requires daily travel throughout the assigned market to complete service requests using company-provided tools, materials, and inventory.
Success in this role involves timely, high-quality repair work and a strong commitment to delivering exceptional customer service to .
Essential Duties
- Ensure all maintenance and repairs comply with company policies, building codes, and state/federal regulations (OSHA, EPA, ADA, Fair Housing, HAZCOM, etc.).
- Identify and report hazards or unsafe conditions promptly to prevent safety risks.
- Maintain, repair, and safely operate tools and equipment, ensuring compliance with safety protocols.
- Respond to in a courteous and professional manner, ensuring prompt resolution of service requests.
- Prioritize maintenance requests based on urgency and impact on comfort and safety.
- Conduct regular inspections of assigned properties to identify potential issues and implement preventive maintenance to avoid costly repairs.
- Perform routine and emergency maintenance repairs on plumbing, electrical, HVAC systems, appliances, and general building infrastructure.
- Maintain accountability of fleet vehicles, parts, tools, and supplies, ensuring necessary items are available for routine and emergency repairs.
- Complete service requests in a professional and timely manner to maintain property conditions and protect company assets.
- Other duties may be assigned by the manager based on company needs.
Working Conditions
- Indoor and outdoor work in varied weather conditions, including extreme heat, cold, and precipitation.
- Frequent physical activity, including standing, walking, climbing stairs, bending, kneeling, and lifting up to 50 - 100 lbs.
- Exposure to potential hazards, such as electrical systems, construction environments, chemicals, and power tools, requiring adherence to strict safety protocols.
- Must be available for evenings, weekends, and on-call rotations as needed.