Service Technician III

Service Technician IIIPosition Overview

As a Service Technician III, you'll operate as a senior/journeyman-level expert, independently handling complex commercial HVAC service calls, advanced diagnostics, repairs, maintenance, and system startups across a wide range of equipment in buildings, hospitals, schools, industrial facilities, and more. Lead service efforts on challenging jobs, mentor junior technicians, and deliver high-reliability solutions that ensure code compliance, energy efficiency, and outstanding customer satisfaction. Our people-first culture empowers your mastery with specialized training, certifications, leadership opportunities, and the fulfillment of keeping critical commercial systems running safely and sustainably nationwide.

Duties and Responsibilities

• Independently diagnose, troubleshoot, repair, and maintain complex commercial HVAC systems, including rooftop units, split systems, chillers, boilers, VAV boxes, air handlers, central plants, controls/DDC, large-tonnage equipment, and both wet-side (hydronic) and dry-side (air-side) applications.

• Perform advanced repairs such as major component replacements (compressors, evaporators, condensers, controls, valves, pumps), refrigerant recovery/recharge/handling, system balancing, startup/commissioning, and retrofits/upgrades.

• Conduct thorough preventive maintenance, performance testing, energy-efficiency assessments, leak detection, and system optimization to minimize downtime and extend equipment life.

• Lead full service calls from dispatch to completion: assess on-site issues, communicate clearly with customers on findings/recommendations/solutions, coordinate parts and materials, execute work, and follow up for satisfaction.

• Ensure all work complies with codes, regulations, manufacturer specifications, EPA requirements, and Modigent safety/quality standards.

• Document service activities in detail (work orders, reports, photos, as-builts, recommendations) and maintain accurate records for billing, warranty, and continuous improvement.

• Mentor and guide Service Technician I and II team members by demonstrating techniques, sharing best practices, supporting on-the-job learning, and promoting safety and quality standards.

Supervisory Responsibilities

Yes – Provides coaching, mentoring, and technical guidance to junior Service Technicians (Levels I and II); may lead small service teams or coordinate with subcontractors on complex calls, ensuring alignment with safety, quality, and customer expectations.

Requirements/Qualifications

• Experience: 5+ years of progressive hands-on commercial HVAC service, repair, and maintenance experience; proven journeyman-level proficiency in diagnosing and resolving advanced system issues independently.