Service Technician

Company / Location Information

A.O. Smith is a global leader applying innovative technologies and energy-efficient solutions to products manufactured and marketed worldwide. The company is one of the world’s leading manufacturers of residential and commercial water heating equipment and boilers, as well as a manufacturer of water treatment products for residential and light commercial applications. A. O. Smith is headquartered in Milwaukee, Wisconsin, with approximately 12,000 employees at operations in the United States, Canada, China, India, Mexico, the Netherlands, and the United Kingdom.

Primary Function

Regional field service responsibility which includes but not limited to; customer site visits, defusing tense situations, maintaining relationships, servicing equipment, repairing equipment, delivering salt, dealer support and customer service support

Responsibilities

Role Specific Responsibilities

• Complete Maintenance and repairs on residential and commercial water treatment equipment.

• Deliver salt to both residential and commercial customers.

• Record unit data and test water conditions on each and every service call.

• Maintain customer relationships and provide answers during the course of service calls and salt deliveries.

• Utilize interpersonal skills to communicate professionally at all levels with customers and within the company.

• Provide written and verbal reports of service calls that incorporate the complete understanding of a Water System.

• Communicate with management, sales and customer service to resolve customer complaints.

• Travel in company vehicle in order to support and maintain service area.

• Maintain service vehicle inventory.

• Deliver units, parts, salt, filters etc. to Oshkosh area plumbers every Tuesday.

• Provide service assistance to customers via telephone contact.

• Add service call photos to CRM

• Take in salt deliveries and unload into warehouse via forklift.

• Understanding of CRM scheduling and MAS sales order entry.

• Sign and receive orders from Water-Tec

• Removal of rental equipment when needed.

• Basic shop duties such as cleaning and building maintenance.

• Provide assistance to other departments as needed.

• Perform any other activities as needed or as directed.

Qualifications

• High School Diploma

• 5+ years of related work experience or training.

• Proficiency with computers and programs, specifically Microsoft Office software, SalesForce, SAP.

• Proficient customer service experience.

• Possess a general understanding of local, state, and national codes / regulations.

• Ability to work independently and as a team to meet deadlines and goals.

• Demonstrated comprehension of water supply systems, pressure boosting systems, regulation, piping scenarios etc.

Additional Qualifications:

• Associates degree in related, preferred

• Field HVAC/Plumbing/Mechanical related experience preferred

• Trade Certification, preferred

• Demonstrated experience in Control Systems (PLCs) and Building Integration Systems preferred.

We Offer

Competitive compensation package and comprehensive benefits plans which include medical and dental insurance, company-sponsored life insurance, retirement security savings plan, short- and long-term disability programs and tuition assistance.
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ADA Statement & EEO Statement

In developing this job description care was taken to include all competencies needed to successfully perform in this position. However, for Americans with Disabilities Act (ADA) purposes, the essential functions of the job may or may not have been described for purposes of ADA reasonable accommodation. All reasonable accommodation requests will be reviewed and evaluated on a case-by-case basis. We consider all applicants for employment without regard to race, color, religion, gender, sexual orientation, national origin, age, disability, gender identity and expression, marital or military status.

We also provide reasonable accommodations to qualified individuals with disabilities in accordance with the Americans with Disabilities Act and applicable state and local law.