Service Technician

Job Purpose

The Service Technician is responsible for executing site-based and factory-supported service activities, including commissioning, maintenance, repairs, fault-finding, and warranty work on Lucy Electric products and systems. The role ensures that service tasks are carried out safely, professionally, and in accordance with approved technical procedures, quality standards, and customer requirements. The role is execution-focused and represents Lucy Electric on customer sites, contributing directly to customer satisfaction, product performance, and service reliability.

Job Context

The Service Technician operates under the coordination of the Service Lead and works across customer sites, warehouses, and facilities as required. The role requires regular travel and engagement with customers, contractors, and internal teams. The role works closely with Quality & HSE for safety compliance, with Engineering and Assembly for technical support, and with Sales for service-related coordination. The role has a short-term operational horizon, focused on safe and effective task execution.

This role requires regular travel and active engagement with customers, contractors, and internal teams to support business objectives.

Job Dimensions

Number of Staff Supervised

• Direct Reports: 0
• Total Employees: 0

Financial Dimensions

Indirect influence on warranty cost, rework, and customer satisfaction through quality execution of service tasks payment & other authorisations as per approved delegation of authority.

Key Accountabilities

Service Execution

• Execute commissioning, maintenance, repair, and fault‑finding activities on Lucy Electric products and systems.
• Conduct site testing, inspection, and verification in accordance with approved procedures, drawings, and specifications.
• Diagnose technical faults and implement corrective actions within authorised scope.
• Identify and escalate complex or unresolved technical issues to the Service Lead or Engineering team.
• Ensure work is completed efficiently, accurately, and in line with agreed service deliverables.

Safety & Compliance

• Comply with all health & safety requirements, site rules, and permit-to-work systems.
• Use tools, equipment, and PPE correctly and safely.
• Report incidents, near misses, and hazards in line with QHSE procedures.
• Actively promote a strong safety culture on all sites.

Documentation & Reporting

• Complete service reports, job cards, test records, and commissioning documentation accurately and timeously.
• Provide clear feedback on service work performed, identified defects, and recurring issues.
• Maintain service tools, equipment, and test instruments in good working order and report defects as required.
• Ensure all documentation meets internal quality and audit requirements.

Customer Interaction

• Represent Lucy Electric professionally on customer sites.
• Communicate clearly with customers regarding work performed and site requirements.
• Support positive customer relationships through professional conduct and service quality.

Qualifications, Experience & Skills

Minimum Qualifications and Knowledge

• Electrical Trade Test (Red Seal) or National Diploma in Electrical Engineering (Heavy Current preferred).
• Valid driver’s licence.
• Valid passport.
• Own vehicle

Minimum Experience

• 5–10 years’ experience in electrical commissioning, service, or field support roles.
• Experience with medium-voltage switchgear and protection systems is advantageous.

Job Specific Skills

• Commissioning and fault-finding capability.
• Ability to read and interpret electrical schematics.
• Practical understanding of site safety requirements.
• Strong problem-solving and troubleshooting skills.
• Clear written and verbal communication.

Behavioural Competencies

• Safety-conscious and disciplined.
• Customer-focused with a professional attitude.
• Self-driven and reliable in the field.
• Able to work independently and as part of a team.
• Calm and methodical under pressure.

Responsibilities:

• Quality Assurance Testing: Carry out a specified range of complex tests to verify that specifications are met and to reject nonconforming material or articles.
• Quality Assurance: Conduct complex analyses, quality tests, and inspections that require a high level of independent judgment.
• Audit Compliance: Carry out specified audit activities and draft reports of findings, including recommended corrective actions, for review by the lead auditor.
• Regulatory and Compliance Management: Carry out a wide range of compliance monitoring activities and give basic advice on compliance and regulatory requirements.
• Operational Compliance: Develop knowledge and understanding of the organization's policies and procedures and of relevant regulatory codes and codes of conduct to ensure own work adheres to those standards. Obtain authorization from a supervisor or manager for any exceptions from mandatory procedure.
• Document Preparation: Prepare moderately complex documents using a variety of applications for technology devices, such as standard office software. Also responsible for gathering and summarizing data for reports.
• Document Management: Create a local document management system for an office or department.
• Health, Safety, and Environment: Follow a range of mandatory procedures and methods of work (including use of personal protection equipment where relevant) to safeguard the environment and the well-being of self and others.
• Work Scheduling and Allocation: Organize own work schedule in order to get the job done, coordinating with support services and assigning short-term tasks to others if necessary.
• Personal Capability Building: Develop and maintain excellent process or technical skills by participating in assessment and development planning activities as well as formal and informal training and coaching.

Educational Requirements: Upper Secondary School

General Experience Requirement: Experienced practitioner able to work unsupervised (13 months to 3 years)

Managerial Experience Requirement: Very limited (0 to 3 months)