Service Technician

Service Technician

Germany | Public transport technology

Reports to: Sales Manager, Germany
Start date: As soon as possible

The opportunity

An international manufacturer of technology
for the public transport sector is seeking a Service Technician to join its
technical support team in Germany. The company offers a friendly, open working
environment and is experiencing growth alongside technological and
organisational change.

Role overview

Working as part of a team, you will resolve
technical questions and day-to-day customer issues by telephone and email, with
site visits when required. You will also help maintain and support existing
hardware and software while working on several projects simultaneously.

Your involvement will span the full project
lifecycle, from specifying suitable hardware during initial consultations to
implementing software on vehicles and installing hardware at customer sites.

You will report to the Sales Manager in
Germany and/or a designated contact, collaborating with colleagues across
sales, research and development, production and the wider technical service
team.

Key responsibilities

· Provide first-line telephone
support for the company’s products, both from the office and while working off
site.

· Carry out site evaluations and
recommend improvements to resolve customer issues effectively.

· Install or retrofit products at
customer sites.

· Create databases and media
content for customers and distribution partners using on-board products.

· Work with third-party suppliers
to ensure integration between vehicle systems.

· Repair products and systems,
producing detailed repair reports.

· Deliver technical training to
customers and colleagues.

· Prepare documentation for
future reference.

· Work productively with
colleagues to achieve shared company objectives.

· Work closely with customers to
ensure their requirements are met promptly.