Full description

Our client a high volume Dealership requires the services of a Workshop Service Manager for the Gauteng area.

At least 5 years experience as a Workshop / Service Manager with a reputable brand at dealership level.
Strong Customer-Facing Skills
Skilled at marketing and accounting.
Must be business-oriented personality
Strong Written and Verbal Communication
Knowledge of factory standards and audits
Creative Problem-Solving
Technical / Mechanical aptitude
Target driven
Strong knowledge of workshop

Oversee service team, auto service staff, and vehicle repair processes to deliver a positive service experience and maintain profitability
Ensure delivery of customers vehicles on time
Coach team members on ways to drive service sales, beneficial training program options, and customer service tactics
Work with the service advisor to ensure proactive resolution of all customer complaints and make follow-up calls, as needed
Maintain a high level of customer satisfaction in all automotive service capacities to increase retention and referrals
Oversee all day-to-day job duties within the automotive service department with a focus on high employee and customer morale
Guide the management of all automotive service department paperwork, including repair orders, invoices, and maintenance records

Salary: Basic R 40 000 - R 50 000 monthly (Negotiable) + Benefits