ServiceNow Administrator/Developer

Requirements : Basic Qualifications :

• At least 6 years' experience with acting as a ServiceNow Administrator / Developer.

• Leveraging ServiceNow Admin/Implementation Specialist, Foundation, JavaScript, and HTML knowledge.

• Developing and maintaining Change, Incident and Problem Management applications, including Business rules, Script Includes, UI Script, Client Script, UI Policy, workflows, Assignment rules, SLA's, views, email notifications and templates.

• Supporting ServiceNow Service Catalogue and Requested Items related artifacts.

• Implementing general settings such as incident, problem, change, and SLA.

• ServiceNow Discovery.

• CMDB (Configuration Management Database).

• REST/SOAP API integration.

• Service Catalogue configuration, for example, creating service requests for multiple stakeholders (App teams, HR, Incident Management team, etc.).

• ServiceNow Portal configuration working in Angular JS.

• Flow Designer to build catalogue workflows / integrations.

• Creating and updating : Order Guides, Catalogue Items, Record Producers, Requested Items, Tasks, Email templates, Inbound actions, Business rules, Script Includes, UI Script, Client Script, UI Policy, Data Imports and Transformation Maps.

• Agile/Scrum/SAFe methodology.

• At least one of the following certifications :

• CSA - Certified ServiceNow Administrator

• CAD - Certified Application Developer

Automation & Integration :

• Implementing, updating, and managing ServiceNow Discovery.

• Integrating third party systems with CMDB (Configuration Management Database).

• Implementing REST/SOAP API integration.

• Leveraging Flow Designer to build catalogue workflows / integrations.

Monitoring & Optimization :

• Monitor ServiceNow performance metrics, health scan scorecard and proactively improve performance, supportability, maintainability, security, and user experience.

Security & Compliance :

• Manage user roles, access controls, and authentication mechanisms.

• Ensure compliance with data governance policies and audit requirements through secure logging practices.

Collaboration & Leadership :

• Partner with ServiceNow stakeholders such as Human Resources, Incident Management, RRR, and others.

• Conduct knowledge-sharing sessions and mentor junior team members on best practices.

Continuous Improvement :

• Stay current with latest features, releases, and ecosystem tools.

• Contribute to the evolution of ServiceNow standards and best practices.