ServiceNow Administrator II
DSS, a healthcare IT firm serving federal agencies like the VA and DoD, is hiring a ServiceNow (Cloud Application) Administrator II to administer and configure ServiceNow ITSM and other cloud-hosted SaaS/PaaS applications from its North Palm Beach, FL office — handling ITIL-aligned workflows, CMDB integrity, SSO/API integrations, monitoring, user access, patching/upgrades, and on-call support.
- Compensation
- Not disclosed
- Location
- DSS JH North Palm Beach - North Palm Beach, FL 33408
- Work setup
- Not specified
- Seniority
- Not specified
- Employment
- Not specified
- Experience
- Not specified
- Category
- Devops
- Posted
Skills
Must have
- Must be a US Citizen or Permanent Resident
- Must be able to pass a Federal background check
- Must be determined suitable for federal employment
- Administer and configure the ITSM application (incident, problem, change, service request, service catalog modules) in alignment with ITIL practices
- Maintain the CMDB, keeping configuration items, attributes, relationships, and dependencies accurate and current
- Install, configure, and maintain cloud applications and their integrations, including SSO, APIs, and data connectors
- Comply with HIPAA, FedRAMP, and NIST 800-53 security and privacy requirements, including FedRAMP training
- Perform on-call responsibilities and after-hours duties as necessary
Full description
For more than 30 years, Document Storage Systems, Inc. (DSS) has been a driving force in health information technology—building and integrating the software that thousands of clinicians and administrative staff rely on every day across the federal, public, and private healthcare sectors. From our headquarters in North Palm Beach, Florida, we have become a trusted modernization partner to the Department of Veterans Affairs, the Department of Defense, and other federal agencies, with a relentless focus on interoperability, regulatory compliance, and, above all, better patient care.
The ServiceNow Administrator II is responsible for the end-to-end administration, configuration, and ongoing support of business and enterprise applications hosted in Cloud (SaaS and PaaS) or hybrid environments, with a strong focus on ensuring application availability, performance, and reliability. This is a hands-on role in which the administrator takes an active lead in deploying, configuring, and monitoring Cloud-hosted applications, as well as performing problem determination across applications, their integrations, and associated user access management.
Conditions of Employment:
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Must be a US Citizen or Permanent Resident.
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Must be able to pass a Federal background check
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Must be determined suitable for federal employment.
The ServiceNow Administrator II
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Adheres to all Service Request, Incident, and Change Management policies and procedures.
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Adheres to all procedures and policies including the use of Incident and Change Management.
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Works with leadership to identify project requirements
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Assists project teams.
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Addresses complex application-related technical issues and offers solutions supporting the enterprise.
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Participates in overall support rotation.
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Ensures application and monitoring checks are performed daily to verify the integrity, performance, and availability of Cloud-hosted applications and services.
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Assists Systems Administrators, Developers and other IT staff as required or requested.
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Researches and recommends innovative, and where possible automated, approaches for application administration and configuration tasks in Cloud environments.
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Performs troubleshooting as required and assists with problem-solving efforts often involving software vendors and other support personnel and/or organizations.