ServiceNow Administrator
- Compensation
- Not disclosed
- Location
- Alexandria, Virginia, United States
- Work setup
- Not specified
- Seniority
- Not specified
- Employment
- Contract
- Experience
- 5+ years
- Category
- Devops
- Posted
Skills
Must have
- · Bachelor’s degree in IT, Computer Science, or related discipline
- · Public trust security clearance
Nice to have
- · ServiceNow Certified Implementation Specialist – ITSM and ServiceNow Certified Application Developer preferred
- Soft Skills:
- · Organizational Skills: Can plan and prioritize work. Follows tasks to their logical conclusion and makes sure that everything has been done to the right standard. Good attention to detail.
- · Team Work: Able to enthuse and maintain project interest. Comfortable working both individually and as part of a team. Prepared to challenge ideas within a group in a constructive way.
- · Communications: Ability to communicate clearly and efficiently to team members and clients, verbally and in writing. Able to present ideas in a variety of ways depending upon audience and context. E
- · Quantitative Management: Ability to determine process measures and track to determine process effectiveness and efficiency.
- · Problem Solving: Ability to analyze problems and determine root cause, generating alternatives, evaluating and selecting alternatives and implementing solutions.
- · Results oriented: Able to drive things forward regardless of personal interest in the task.
Full description
Years of Experience: 5 years of experience
Education Requirements: Bachelor’s degree in IT, Computer Science, or related discipline
Program Description: The contractor shall provide IT Infrastructure support services, which includes Tier 1 Help Desk, Tier 2 End User Support, Tier 3 Server, Platform, and Network Infrastructure Support and Engineering. Services shall include, but are not limited to, technical assistance for hardware, software, and network issues; incident and problem resolution; service request management; infrastructure monitoring and support; hardware and software lifecycle support; and management of escalation across all tiers.
Position Description: This role manages workflows, service catalog items, integrations, reports, and dashboards while ensuring the platform aligns with business needs.
Responsibilities:
- Planning, executing, monitoring, controlling, and closing all technical tasks related to configuration and implementation of all aspects of the ServiceNow platform necessary for Tier 1, Tier 2, and Tier 3 services.
- Providing software coding and configuration services including, but not limited to screen tailoring, workflow administration, report setup, data imports, integration, scripting, third-party software integrations, and custom application development as needed.
- Creating and maintaining service catalog items and workflows.
- Designing and implementing automated workflows to streamline processes.
- Integrating ServiceNow with other systems and tools.
- Creating and maintaining reports and dashboards for various stakeholders.
- Providing training and support to end-users and other administrators.
- Identifying opportunities for process improvements and implementing best practices.
- Creating and maintaining system design and operations documentation.
- Advising on the impact of any proposed changes to the ServiceNow environment.
- Providing ServiceNow administration, sustainment, and subject matter expert support.
RequirementsRequired Skills:
· Bachelor’s degree in IT, Computer Science, or related discipline
· Public trust security clearance
Preferred Skills
· ServiceNow Certified Implementation Specialist – ITSM and ServiceNow Certified Application Developer preferred
Soft Skills:
· Organizational Skills: Can plan and prioritize work. Follows tasks to their logical conclusion and makes sure that everything has been done to the right standard. Good attention to detail.