ServiceNow - Architect

The Role :

• Design, develop, and implement solutions on the ServiceNow platform aligned with enterprise standards
• Lead development across modules such as ITSM, HRSD, CSM, and custom applications
• Translate business requirements into scalable technical solutions and architecture
• Drive platform enhancements, integrations, and automation initiatives
• Provide advanced scripting expertise (Business Rules, Client Scripts, UI Policies, Flow Designer, etc.)
• Design and implement integrations using REST/SOAP APIs
• Ensure adherence to ServiceNow best practices, security, and governance standards
• Support incident resolution and production stability across the platform
• Collaborate with cross-functional teams to deliver enterprise-wide solutions
• Mentor junior developers and contribute to platform governance and standards

What you''ll bring

• Minimum 10+ years of ServiceNow experience
• Strong hands-on expertise in:
• ServiceNow Development Administration
• ITSM modules (Incident, Problem, Change)
• Service Catalog Workflows
• Integration Hub / APIs

• Strong scripting skills (JavaScript, Glide APIs)
• Experience with:
• CMDB, Discovery, Service Mapping
• Flow Designer / Automation
• Integration technologies (REST, SOAP)

• Experience working in Agile/Scrum environments
• Strong communication and stakeholder management skills

Preferred Qualifications

• ServiceNow Certified System Administrator / Implementation Specialist
• Experience with GenAI / AI integrations on ServiceNow
• Experience with enterprise-wide platform governance
• Exposure to multi-domain or domain separation environments

#LI-SP7