ServiceNow Architect
Enterprise ServiceNow architect at PDS Health who owns platform governance, standards, and integration patterns while serving as lead solution designer for ITSM, ESM, HRSD, App Engine, and data initiatives. Requires 6+ years enterprise architecture experience, ServiceNow CSA/CTA certifications, and is an onsite office role leading 1–2 admins/developers.
- Compensation
- Not disclosed
- Location
- Not listed
- Work setup
- Onsite
- Seniority
- Not specified
- Employment
- Not specified
- Experience
- 3+ years
- Category
- Architecture
- Posted
Skills
Must have
- 6+ years progressive experience in enterprise platform architecture, with at least 3 years in hands-on ServiceNow architecture or senior technical design spanning multiple modules
- ServiceNow Certified System Administrator (CSA) and Certified Technical Architect (CTA) — at hire or with a defined path within the first year
- Experience designing and governing enterprise platforms across multiple teams, including standards definition, governance enforcement, and architectural review
- Track record delivering ServiceNow solutions spanning multiple modules — configuration, integration design, data modeling, RBAC — within a structured governance framework
- Deep knowledge of ServiceNow platform internals: CSDM, RBAC, GlideScript, Flow Designer, scoped applications, ATF, and instance upgrade mechanics
- Strong solution design and documentation skills across the full implementation lifecycle (architecture diagrams, integration specs, data models, process flows)
- Ability to define, publish, and enforce technical development standards across internal teams and external vendors
- Effective communication across technical and non-technical audiences, including executive stakeholders
- Ability to work independently with minimal supervision and lead with influence across teams
- Understanding of ITIL or service management frameworks sufficient for ITSM/ESM architectural decisions
- Experience with Git-based source control, CI/CD pipeline concepts, and automated testing
Nice to have
- ServiceNow CIS-ITSM, Certified Application Developer (CAD), or CSDM Micro-Certification
- Experience with Workflow Data Fabric, App Engine, SPM, or event-driven integration including Apache Kafka / Stream Connect
- Experience in healthcare, dental, or similarly regulated environments with HIPAA data handling awareness
- Familiarity with MuleSoft API-led integration or equivalent enterprise middleware
- Experience conducting architectural reviews and managing technical acceptance criteria for third-party vendors and implementation partners
Full description
The Architect, Enterprise Architecture – ServiceNow Platform & Solution Architect holds dual accountability for the technical foundation of the ServiceNow platform and the end-to-end design of every solution built on it. This role owns how the platform is structured, governed, and evolved at PDS Health — defining the principles, standards, and development patterns that all internal teams and third-party vendors must follow — and serves as the lead solution designer for every ServiceNow implementation, from requirements through delivery handoff.
Operating within the Enterprise Architecture practice and reporting to the Director of Enterprise Architecture, this position ensurgrowing ServiceNow investment — spanning IT Service Management (ITSM), Enterprise Service Management (ESM), HR Service Delivery (HRSD), Employee Center, Journey Management, Configuration Management Database (CMDB), Integration Hub, and Data Hub, with planned additions of App Engine, Workflow Data Fabric, Strategic Portfolio Management (SPM), and the Enterprise Architecture module — is governed, built, and extended in a way that is operationally sustainable, upgrade-safe, and technically consistent across all teams and vendors.
This role leads a small team of ServiceNow administrators and developers and serves as the primary ServiceNow platform authority across cross-functional planning, architecture review, and vendor engagement forums.
ESSENTIAL FUNCTIONS
- Platform Architecture: Define and maintain the ServiceNow instance strategy, Common Service Data Model (CSDM), Role-Based Access Control (RBAC) model, environment topology, and platform health management practices.
- Principles, Standards & Development Patterns: Establish and enforce the complete framework of platform development standards — including configuration-first philosophy, scoped application mandate, Flow Designer automation standards, scripting guidelines, naming conventions, source control requirements, Automated Test Framework (ATF) testing thresholds, UI/UX standards, and technical debt governance.
- Solution Design: Serve as lead solution designer for all ServiceNow implementations; produce Solution Design Documents covering process flows, data models, integration touchpoints, RBAC changes, and UI specifications, and maintain implementation authority throughout delivery.
- Platform Governance: Chair the ServiceNow Technical Governance Board; hold gating authority over platform-level architectural decisions and exercise advisory oversight on module-specific solution designs for standards compliance.
- Integration Architecture: Define and enforce the approved integration pattern framework — Integration Hub spokes, Stream Connect for Apache Kafka (Workflow Data Fabric), zero-copy connectors, and MuleSoft-brokered patterns — including authentication, error handling, and spoke governance standards.