ServiceNow Architect
Designs, implements, and optimizes ServiceNow enterprise platforms, focusing on ITSM, ITOM, and integrations while ensuring scalability and adherence to best practices.
- Compensation
- Not disclosed
- Location
- Farringdon, United Kingdom
- Work setup
- Not specified
- Seniority
- Not specified
- Employment
- Contract
- Experience
- 8+ years
- Category
- Architecture
- Posted
Skills
Must have
- 8+ years of hands-on experience with ServiceNow.
- 10+ years of experience within the IT industry.
- Strong expertise across ServiceNow modules including ITSM, ITOM, HAM, SAM, IRM, BCM, SPM, and HRSD.
- Proven experience in custom application development on ServiceNow.
- Strong knowledge of Service Portal, scripting, and advanced configurations.
- Experience with LDAP, Active Directory, and SSO integrations.
- Solid understanding of enterprise ITSM processes and workflows.
- Excellent communication, problem-solving, and stakeholder management skills.
Full description
Hi,
We are looking for ServiceNow Architect for one of our
renowned IT client based in London, UK. If interested, please share your
updated CV to discuss further on the role
Role: ServiceNow Architect
Location: London, UK
Is it Permanent/ Contract: Permanent
Is it Onsite/Remote/Hybrid: Onsite
Role Overview
We
are seeking an experienced ServiceNow Architect to lead the solution
design, architecture, and implementation of enterprise ServiceNow
platforms. The role requires deep technical expertise across multiple
ServiceNow modules, strong architectural judgment, and the ability to
drive best practices while delivering scalable, high-quality solutions.
Key Responsibilities
Architecture & Solution Design
- Lead the solutioning, design, and implementation of ServiceNow modules including ITSM, ITOM, HAM, SAM, SPM, IRM, BCM, and HRSD.
- Define ServiceNow architecture aligned with enterprise standards, scalability, and performance requirements.
- Review existing implementations and provide best-practice recommendations aligned with ServiceNow OEM guidelines.
- Design domain separation strategies, including process and data flows across multiple domains.
Configuration & Development
- Lead configuration and customization of ServiceNow instances.
- Design and modify forms, workflows, scripts, transform maps, service maps, SLAs, web services, and inbound email actions.
- Develop and maintain custom applications and reusable components.
- Design, enhance, and maintain ServiceNow Service Portal, including widget creation.
- Implement solutions using Flow Designer, Integration Hub, and Orchestration.
Integrations & ITOM
- Design and implement integrations between ServiceNow and third-party systems, including CMDB and event management tools.
- Architect and manage ITOM solutions, including Discovery, Service Mapping, and Event Management.
- Manage and support MID Server architecture and deployments.
Operations, Performance & Governance
- Monitor platform health, usage, performance, and compliance.
- Implement and manage Performance Analytics dashboards and reporting.