ServiceNow Business Analyst

Job Title : ServiceNow Business Analyst

Experience : 4-12 Years

Role & Responsibilities :

• Work with business stakeholders to understand and document business requirements and process needs.

• Conduct requirement-gathering workshops and stakeholder discussions.

• Translate business requirements into clear user stories, functional requirements and acceptance criteria.

• Develop process maps and identify process gaps and improvement opportunities.

• Work with ServiceNow technical and functional teams to ensure requirements are correctly translated into solutions.

• Support UAT, solution validation and issue resolution.

• Coordinate with stakeholders throughout the implementation lifecycle.

• Help define and document ServiceNow processes and workflows.

• Support Agile ceremonies and collaborate with development teams throughout the sprint cycle.

• Provide functional guidance across relevant ServiceNow modules.

Required Skills & Experience :

• 4-12 years of experience as a Business Analyst, preferably working on ServiceNow implementations.

• Strong experience in requirement gathering and documentation.

• Good understanding of ServiceNow processes and modules.

• Experience conducting requirement workshops and stakeholder management.

• Strong knowledge of user story creation and Agile methodologies.

• Experience in process mapping and gap analysis.

• Experience supporting UAT and solution validation.

• Exposure to one or more ServiceNow modules such as ITSM, ITAM, ITOM, GRC, SecOps, FSM, SPM or PPM.

• Strong communication, analytical and stakeholder management skills.

Preferred Certifications :

• CSA - Certified System Administrator

• CIS certifications relevant to ServiceNow modules

• Other relevant ServiceNow certifications