QBrainX
ServiceNow Business Analyst
Business Analyst at QBrainX in Coimbatore, India, driving end-to-end ServiceNow implementations: leading requirement gathering and workshops, writing BRDs/FRDs and user stories, and providing functional expertise across ITSM, Service Portal, SPM, ITOM, IRM, and Now Assist. Requires 7+ years of BA experience with ServiceNow exposure.
- Compensation
- Not disclosed
- Location
- Coimbatore South, India
- Work setup
- Not specified
- Seniority
- Not specified
- Employment
- Not specified
- Experience
- 7+ years
- Category
- Business analysis
- Posted
Skills
Must have
- 7+ years of experience as a Business Analyst with strong ServiceNow platform exposure
- Hands-on functional experience in ServiceNow ITSM (mandatory)
- Hands-on functional experience in ServiceNow Service Portal
- Hands-on functional experience in SPM (Strategic Portfolio Management)
- Hands-on functional experience in ITOM
- Hands-on functional experience in IRM (Integrated Risk Management)
- Hands-on functional experience in Now Assist
- Strong expertise in documentation (BRD, FRD, use cases, process diagrams)
- Experience working in Agile/Scrum environments
- Excellent communication, stakeholder management, and analytical skills
Full description
Job Description – ServiceNow Business Analyst
Key Responsibilities
- Act as a Business Analyst for end-to-end ServiceNow implementations and enhancements
- Lead requirement gathering, stakeholder discussions, workshops, and gap analysis
- Translate business needs into BRD, FRD, user stories, process flows, and functional specifications
- Collaborate with developers, architects, and QA teams to ensure accurate implementation
- Support and configure ServiceNow Service Portal requirements including UX flows and catalog experiences
- Work closely with SPM (Strategic Portfolio Management) for demand, project, and resource management use cases
- Provide functional expertise on ServiceNow ITSM (Incident, Problem, Change, Request, CMDB)
- Support ITOM processes including discovery, service mapping, and event management (functional perspective)
- Assist with IRM (Integrated Risk Management) requirements and compliance workflows
- Leverage Now Assist capabilities to improve user experience, automation, and AI-driven insights
- Support UAT planning, execution, defect tracking, and sign-off
- Ensure adherence to ServiceNow best practices and platform standards
- Prepare and maintain functional documentation, user guides, SOPs, and release notes
Requirements
Required Skills
- 7+ years of experience as a Business Analyst with strong ServiceNow platform exposure
- Hands-on functional experience in:
- ServiceNow ITSM (mandatory)
- Service Portal
- SPM (Strategic Portfolio Management)
- ITOM
- IRM (Integrated Risk Management)
- Now Assist
- Strong expertise in documentation (BRD, FRD, use cases, process diagrams)
- Experience working in Agile / Scrum environments
- Excellent communication, stakeholder management, and analytical skills