ServiceNow Developer - FSM/CSM
Develops and configures ServiceNow solutions (ITSM, plus FSM/CSM) for enterprise clients at Evora, an IT system integrator. Day to day: building custom apps/modules, scripting (JavaScript), workflows and REST/SOAP integrations, plus demos to client stakeholders. 2-5 years of ServiceNow experience required; hybrid work from Indian offices.
- Compensation
- Not disclosed
- Location
- IN_Bangalore,IN_Noida,IN_Pune,IN_Hyderabad
- Work setup
- Hybrid
- Seniority
- Not specified
- Employment
- Not specified
- Experience
- 2+ years
- Category
- Software engineering
- Posted
Skills
Must have
- 2-5 years of advanced experience with ServiceNow implementations
- B.E./B.Tech (Computer Science, Information Science, Electronics and Communication)
- MCA/M.Tech (Computer Science)
- ServiceNow CSA certification
- Strong communication, presentation and writing skills
- Excellent troubleshooting skills with consultative influence on stakeholders
- Experience developing and implementing ServiceNow ITSM modules (Incident, Problem, Configuration, Change, Knowledge Management)
- Experience extending the ServiceNow schema to custom applications
- Fundamental understanding of ITSM, ITIL or CMDB
- Experience with Business Rules, Script Includes, UI Actions, Scheduled Jobs
- Experience with ServiceNow client and server-side JavaScript and ServiceNow APIs
- Scripted web services, AJAX, SOAP, REST, SSO-SAML setup and integration of ServiceNow to other applications
- Customizing ServiceNow using UI Pages, UI Macro & CMS with CSS, HTML, Jelly
- Custom UI changes with web technologies such as DOM and HTML
- Experience with ServiceNow's ServiceWatch and/or Discovery tools
- Experience in one or more scripting languages: JavaScript, Python, Perl, Unix Shell, Windows Shell
- Ability to create and manage scripts and workflows
- Understands technical and functional design requirements related to ServiceNow
- Experience presenting and conducting demo reviews with client stakeholders
Nice to have
- ServiceNow customer implementation of FSM/CSM
- Experience with other ITSM software (BMC, Landesk, Cherwell, Heat, Axios, HP, etc.)
- System integration experience using web services and web-based technologies such as XML, HTML, AJAX, CSS, HTTP, REST/SOAP
Full description
Evora is an international system integrator with focus on mobile and user experience (UX). We are a trusted partner for innovative digital maintenance and service solutions for global and regional customers in Europe, North America, Asia & Pacific. As SAP Gold Partner, Service Now Specialist and Click partner (by Salesforce), we offer consulting services, software development, quality assurance services and system integration based on standard components and products, as well as support & application management. By implementing best-practice solutions while optimizing their processes we help our customers to be successful in tomorrow's world.
The wisdom, knowledge and experience of Evora employees at implementing complex workforce management solutions is what sets us apart. We look for the best to hire and to keep. The attractive combination of high-value consulting services with a competitively priced remote development team has proven to be successful in projects worldwide. With a solid growth, currently 450+ Evorians are working in offices in India, US, Brazil, Germany, Austria, Spain and Switzerland.
- Work on ServiceNow-based projects
- Develop and implement complex solutions to meet customer requirements
- Configure and implement custom applications/modules
- Align closely with peers to ensure delivery on time, on budget, on scope
- Support teams working in other domains to satisfy integration needs
- Advanced experience with ServiceNow implementations with 2-5 years of Experience in ServiceNow
- B.E./ B.Tech (Computer Science, Information Science, Electronics and Communication)
- MCA/M.Tech (Computer Science)
- Advanced experience with ServiceNow implementations with 2-5 years of Experience in ServiceNow
- Strong communication, Strong presentation and writing skills
- Excellent troubleshooting skills with ability to demonstrate influence in a consultative fashion to stakeholders and other team members
- Experience with other ITSM software (BMC, Landesk, Cherwell, Heat, Axios, HP,etc.)
- System integration experience using web services and other web-based technologies such as XML, HTML, AJAX, CSS, HTTP, REST/SOAP.
- Nice to have ServiceNow customer implementation of FSM /CSM.
- ServiceNow CSA certification is required.
- Experience with development and implementation of ServiceNow ITSM modules - Incident Management, Problem Management, Configuration Management, Change Management, Knowledge Management or other ITSM application
- Experience with extending the ServiceNow schema to custom applications
- Exposure to ServiceNow platform capabilities and tools like Discovery and Orchestration and other applications like ServiceWatch, GRC etc.,
- Understands technical and functional design requirements related to ServiceNow