ServiceNow Developer_ITAM(HAM/SAM)

Job Summary

▪ ServiceNow System Administration Certified is mandatory.

▪ Implementation Specialist would be a plus

▪ Should possess good behavioural and communication skills

Job Requirements

• At least 2+ years of SN development experience in ITAM (HAM/SAM) and ITSM modules.
• ITAM (HAM) – Hardware Asset Lifecycle Management, CMDB CI Data Modelling, Asset Discovery & Reconciliation, Hardware Inventory Audits, Asset Depreciation
• ITAM (SAM) – Software License Entitlement & Compliance Management, License Reconciliation (Allocated vs. Consumed), Software Normalization & Publisher Catalog Management, Reclamation Rules, End-of-Life/End-of-Support Tracking
• Expertise in writing JavaScript code and Glide scripting
• Expertise in Service Portal
• Exposure to at least one JavaScript framework like AngularJS or React
• Familiarity with SOA technologies including as REST, SOAP
• Expertise with HTML technologies including HTML, CSS, Bootstrap and AJAX practices
• Expertise on Incident management, Problem management, Change management, Knowledge management, Request Management, and Integrations.
• Experience in coding, object-oriented and modularized software
• Demonstrated aptitude for learning new technologies quickly
• Demonstrated ability to influence and consult (providing options with pros, cons, and risks) around all key technical decisions during project delivery
• Strong interpersonal skills, customer centric attitude, ability to deal with cultural diversity
• Proven team player and team builder
• Experience in designing, developing, scalable and distributed system.
• Strong communication skills (both written and verbal)

Technical Skills Required:

▪ ITSM - Incident Management, Problem Management, Change Management, Knowledge Management, Service Portal, Service Catalog

▪ Client Scripts, UI Policy, UI Scripts, Script Includes, Business Rules, Scheduled Jobs

Education

Completed Bachelors and Masters degree