ServiceNow Developer - ITOM/ITSM

Role Overview :

We are hiring mid-level and senior ServiceNow Developers to configure, develop, integrate, test, troubleshoot, and deploy enterprise ServiceNow solutions. Developers may work across CSM, ITSM, ITOM/ITAM, CMDB/CSDM, HRSD, core platform capabilities, and emerging AI capabilities such as Now Assist, MCP, and AI agents, based on project allocation.

Key Responsibilities :

• Configure and develop ServiceNow applications, modules, forms, lists, tables, business rules, client scripts, UI policies, UI actions, Script Includes, and access controls.

• Build and maintain workflows and automations using Flow Designer and Integration Hub.

• Develop and support integrations with internal and external applications using REST/SOAP APIs.

• Support implementations across CSM, ITSM, ITOM/ITAM, CMDB/CSDM, and HRSD.

• Contribute to Now Assist, MCP, AI-agent, and GenAI-related features.

• Perform unit testing, peer reviews, debugging, and performance tuning.

• Prepare technical design notes, implementation documentation, and deployment instructions.

• Promote changes through development, test, and production environments.

• Work with architects, business analysts, and QA to deliver maintainable solutions.

• Follow coding standards, platform best practices, and security controls.

Required Skills and Experience :

• 4 - 8 years of hands-on ServiceNow development experience.

• ServiceNow Certified System Administrator (CSA) certification - required.

• Strong JavaScript skills and experience with ServiceNow scripting/configuration.

• Experience with Flow Designer and REST/SOAP API integrations.

• Understanding of ServiceNow data model, access controls, testing, and deployment practices.

• Ability to work in an offshore delivery team and collaborate across time zones.

Preferred Qualifications :

• ServiceNow CAD, CIS-CSM, or Now Assist credentials.

• Hands-on experience in one or more of CSM, ITSM, ITOM, ITAM, CMDB/CSDM, or HRSD.

• Practical exposure to Now Assist, MCP, AI agents, or Generative AI-enabled ServiceNow workflows.