ServiceNow Developer - ITSM/ITAM Frameworks

We're looking for an experienced ServiceNow Developer to join our client's technology team in Pune. In this role, you'll be responsible for designing, developing, and enhancing solutions on the ServiceNow platform while driving automation, process improvements, and digital transformation initiatives.

You'll work closely with cross-functional teams in an Agile environment to build scalable solutions across multiple ServiceNow modules, with a strong focus on ITSM, ITAM, and Security Operations (SecOps).

Key Responsibilities

• Design, develop, and customize applications on the ServiceNow platform.
• Configure and enhance ServiceNow modules including ITSM, ITAM, SecOps, SPM, APM, CSM, and CIM.
• Develop and maintain Business Rules, Client Scripts, Script Includes, UI Policies, UI Actions, Flow Designer workflows, and Service Catalog solutions.
• Build and optimize automated workflows to improve operational efficiency and user experience.
• Develop integrations with internal and third-party applications using REST/SOAP APIs and IntegrationHub.
• Gather business requirements and translate them into scalable ServiceNow solutions.
• Troubleshoot production issues and provide ongoing platform support and enhancements.
• Collaborate with Product Owners, Business Analysts, Project Managers, and Agile teams throughout the development lifecycle.
• Participate in platform upgrades, testing, deployments, and continuous improvement initiatives.
• Maintain technical documentation and follow ServiceNow development best practices.
• Keep ServiceNow certifications current and stay updated with new platform capabilities.

Required Skills & Experience

• Bachelor's degree in Computer Science, Information Technology, or a related discipline.
• 3+ years of hands-on ServiceNow Development experience.
• Strong development experience using:
• JavaScript
• Business Rules
• Client Scripts
• Script Includes
• UI Policies
• UI Actions
• Flow Designer
• Service Catalog
• Forms & Workflows
• Experience working on one or more of the following ServiceNow modules:
• IT Service Management (ITSM)
• IT Asset Management (ITAM)
• Security Operations (SecOps - Vulnerability Response / Incident Response)
• Strategic Portfolio Management (SPM)
• Application Portfolio Management (APM)
• Customer Service Management (CSM)
• Consumer/Customer Industry Management (CIM)
• Hands-on experience with ServiceNow platform customization and workflow automation.
• Understanding of Agile/Scrum methodologies.