ServiceNow Developer - ITSM/ITOM

We are looking for an experienced ServiceNow Developer with strong expertise in ITSM, ITOM, and eBonding integrations. The ideal candidate will be responsible for designing, developing, and supporting ServiceNow solutions; implementing enterprise-grade integrations with external ITSM platforms; and ensuring reliable synchronisation of IT service management processes across systems.

Responsibilities:

• Design, develop, configure, and customise ServiceNow applications across ITSM and ITOM modules.

• Develop and maintain eBonding integrations between ServiceNow and external ITSM platforms such as BMC Remedy, Jira, Ivanti, Cherwell, and other ServiceNow instances.

• Build secure, scalable, and bidirectional integrations for incident, change, problem, request, CMDB, and asset data synchronisation.

• Configure and customise ITSM modules including Incident, Problem, Change, Request, Service Catalogue, Knowledge Management, and CMDB.

• Implement and support ITOM capabilities, including Discovery, Service Mapping, Event Management, and CMDB Health.

• Develop Business Rules, Client Scripts, Script Includes, UI Policies, UI Actions, Flow Designer Flows, Workflows, and Catalogue Items.

• Build REST/SOAP integrations using IntegrationHub, Scripted REST APIs, Import Sets, Transform Maps, and MID Servers.

• Troubleshoot platform issues, integration failures, and synchronisation problems.

• Participate in code reviews, unit testing, deployment, and production support.

• Work closely with business stakeholders, architects, and cross-functional teams to deliver scalable ServiceNow solutions.

• Follow ServiceNow development best practices, governance, and security standards.

Requirements:

• 5+ years of hands-on ServiceNow development experience.

• Strong experience with ITSM and ITOM modules.

• Hands-on experience implementing eBonding solutions between ServiceNow and third-party ITSM tools.

• Expertise in JavaScript, Glide API, Business Rules, Client Scripts, Script Includes, ACLs, UI Policies, and UI Actions.

• Strong knowledge of Flow Designer, IntegrationHub, Service Catalogue, and Service Portal/Workspace.

• Experience with REST APIs, SOAP web services, JSON, XML, OAuth, and API integrations.

• Good understanding of CMDB, Discovery, Service Mapping, and MID Server.

• Experience with update sets, source control, and agile development methodology.

Preferred Skills:

• Experience with Event Management, Orchestration, and Automation.

• Knowledge of CSDM and CMDB governance.

• Experience with ATF (Automated Test Framework).

• ServiceNow CSA, CAD, CIS-ITSM, or CIS-ITOM certifications.

• Exposure to Azure, AWS, or other cloud platforms is an added advantage.