ServiceNow Engineer - Secret Clearance

This position is listed on behalf of a partner company, which manages all applications and next steps. Our partner is looking for a ServiceNow Engineer – Secret Clearance based in the United States.

As a ServiceNow Engineer, you will provide advanced engineering, development, and integration support for a large-scale enterprise ServiceNow platform within a federal IT environment. You will design and implement complex solutions that enhance platform performance, scalability, security, and operational efficiency. Working closely with product owners, process leads, and technical teams, you will deliver new capabilities, upgrades, and integrations while ensuring minimal disruption to mission-critical services. You will also leverage scripting, automation, and modern engineering practices to optimize platform administration and deployment processes. This role offers the opportunity to contribute to strategic enterprise technology initiatives while supporting highly regulated environments. The position is fully remote, with occasional travel to U.S. continental bases for stakeholder engagement and project support.

Accountabilities:

• Design, develop, configure, and implement complex ServiceNow solutions across multiple modules, including ITSM, ITOM, SPM, SAM, SecOps, and other enterprise applications.

• Ensure platform configurations, customizations, and implementations comply with established architecture, governance, security, and development standards.

• Develop, maintain, and troubleshoot integrations between ServiceNow and third-party enterprise systems using APIs, web services, MID servers, and related technologies.

• Connect the ServiceNow platform with monitoring, identity management, and business applications to ensure reliable data exchange and seamless operations.

• Plan and execute platform upgrades, patches, enhancements, and maintenance activities, including regression testing, validation, and rollback planning.

• Configure and customize workflows, forms, dashboards, and data models to address business and operational requirements while maintaining platform performance and supportability.

• Collaborate with security and compliance teams to ensure platform configurations, integrations, and data management practices meet federal security requirements and organizational policies.

• Apply scripting and automation techniques to streamline platform administration, deployment, maintenance, and recurring operational tasks.

• Investigate and resolve complex technical issues across application, integration, and infrastructure layers, conducting root-cause analysis and implementing corrective actions.

• Work closely with product owners, process leads, and infrastructure teams to translate requirements into scalable technical solutions.