ServiceNow HR Senior Project Manager
Senior Project Manager at a ServiceNow consultancy: drives delivery of large, complex ServiceNow (HR/HRSD) client projects — running agile ceremonies, managing scope, budget and risk, stage sign-offs per NOW Create/SDM, mentoring junior PMs, and supporting pre-sales. Requires 5+ yrs professional services and 4+ yrs ServiceNow experience plus ServiceNow and PMP/Scrum certifications.
- Compensation
- Not disclosed
- Location
- Remote, Jacksonville Beach, FL
- Work setup
- Remote
- Seniority
- Senior
- Employment
- Not specified
- Experience
- 4+ years
- Category
- Project management
- Posted
Skills
Must have
- 5+ years professional services experience
- 4+ years ServiceNow experience
- ServiceNow CSA Certification
- ServiceNow CIS–HR Certification
- ServiceNow HRSD Professional Suite certification
- Industry Project Management Certification (e.g., PMP, ScrumMaster)
Nice to have
- Up to 15% travel
Full description
Senior Project ManagerLevel: Sr Consultant
Location: Remote USA
Travel: Up to 15%
Degree of Independence
Leads large, complex projects or multiple workstreams with full ownership. Provides guidance to junior team members and supports internal initiatives.
Experience Requirements
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Professional Services Experience: 5+ years
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ServiceNow Experience: 4+ years
Job Summary
The Senior Project Manager drives delivery of large, complex ServiceNow projects or multiple concurrent workstreams. This role ensures delivery excellence, manages risks proactively, advises clients as a trusted partner, and mentors junior project managers. In addition, the Sr PM supports pre-sales activities and contributes to organizational initiatives that advance project management practices.
Job Duties & Responsibilities
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Oversee large, complex projects or multiple concurrent engagements.
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Ensure smooth Sales-to-Delivery transitions and team onboarding.
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Develop and deliver kickoff presentations with partners and executive-level clients.
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Lead and advise clients through Change Control and scope management.
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Serve as a trusted advisor, ensuring alignment, transparency, and trust in all communications.
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Analyze CSAT trends to identify systemic issues and recommend improvements.
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Facilitate weekly status meetings, reporting on scope, budget, risks, and issues.
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Lead agile ceremonies across projects to drive organizational agility.
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Ensure timely completion of stage sign-offs in alignment with NOW Create and SDM methodology.
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Maintain weekly PSA updates and manage complex resource scheduling.
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Lead operational readiness planning, including deployment and best practices.
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Proactively assess risks, anticipate challenges, and resolve issues to limit escalation.
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Advise clients on ServiceNow capabilities and leading practices.
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Mentor Associate and Project Managers.
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Participate in pre-sales activities to represent project management expertise.