ServiceNow HRSD Architect
A ServiceNow HRSD Architect in Capgemini's Project & Consulting team advising senior clients on HR technology strategy: designing ServiceNow HRSD solutions (Case Management, Employee Center, Lifecycle Events, AI Agents) and integrations with Workday and SAP SuccessFactors. Core tech: ServiceNow HRSD, Integration Hub, APIs, enterprise architecture.
- Compensation
- Not disclosed
- Location
- Not listed
- Work setup
- Hybrid
- Seniority
- Not specified
- Employment
- Not specified
- Experience
- 3+ years
- Category
- Architecture
- Posted
Skills
Must have
- 6+ years of ServiceNow experience, with at least 3 years in HRSD architecture
- Strong understanding of HRSD capabilities and HR process design
- Proven experience integrating ServiceNow with Workday, SAP SuccessFactors, and related HR platforms
- Ability to engage senior stakeholders and translate business needs into technology solutions
- Proficiency with enterprise architecture principles
- ServiceNow CSA, CIS-HRSD, CTA certifications
Nice to have
- Workday or SuccessFactors integration experience
- Knowledge of Employee Center Pro and Now Assist including AI Agents
Full description
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Choosing Capgemini means choosing a company where you will be empowered to shape your career in the way you’d like, where you’ll be supported and inspired by a collaborative community of colleagues around the world, and where you’ll be able to reimagine what’s possible. Join us and help the world’s leading organizations unlock the value of technology and build a more sustainable, more inclusive world.
YOUR ROLE
We are seeking a ServiceNow HRSD Architect to join our Project & Consulting team, advising senior business stakeholders on HR technology strategy and platform architecture. This role focuses on designing integrated solutions that maximize value from ServiceNow HRSD and complementary HR platforms such as Workday and SAP SuccessFactors. You will shape platform strategy, define integration approaches, and ensure a seamless employee experience across systems.
YOUR TASKS
- Advise clients on HR technology setup and roadmap, aligning ServiceNow HRSD with broader HR transformation goals with Agentic AI elements.
- Define architecture principles and integration strategies across ServiceNow, Workday, SuccessFactors, and other HR systems.
- Lead design for HRSD modules (Case Management, Knowledge, Employee Center, Lifecycle Events, AI Agents).
- Ensure interoperability and optimized workflows between platforms to deliver unified HR services.
- Design integration patterns leveraging APIs, Integration Hub, and middleware.
- Recommend best practices for data exchange and process automation across HR ecosystems.
- Establish architectural guardrails and ensure compliance with security and privacy requirements.
- Support clients in defining governance models for sustainable platform growth.
YOUR PROFILE
- 6+ years of ServiceNow experience, with at least 3 years in HRSD architecture.
- Strong understanding of HRSD capabilities and HR process design.
- Proven experience integrating ServiceNow with Workday, SAP SuccessFactors, and related HR platforms.
- Ability to engage senior stakeholders and translate business needs into technology solutions.
- Proficiency with enterprise architecture principles.
- ServiceNow CSA, CIS-HRSD, CTA.
- Workday or SuccessFactors integration experience.
- Knowledge of Employee Center Pro and Now Assist including AI Agents.