University Degree (BA/BS) or equivalent experience
Active Secret clearance
10+ years in IT with 7+ years of hands-on ServiceNow platform experience
5+ years architecting and implementing enterprise ServiceNow solutions
Proven experience implementing SPM, ITOM, and ITSM modules in production environments
Deep understanding of ITIL framework and IT service management best practices
Experience with Agile/Scrum methodologies and working in fast-paced development environment
Full description
Job Title: ServiceNow Platform Architect
Job Category: Information Technology
Time Type: Full time
Minimum Clearance Required to Start: Secret
Employee Type: Regular
Percentage of Travel Required: Up to 10%
Type of Travel: Continental US
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The Opportunity:
Join a fast-paced Agile development program as a key ServiceNow Platform Architect. You will be part of a team responsible for designing, implementing, and managing enterprise-wide ServiceNow solutions spanning Strategic Portfolio Management, IT Operations Management, and IT Service Management modules. This role will drive digital transformation initiatives and optimize service delivery across the JTMS organization.
Design and implement end-to-end SPM solutions including Demand Management, Project Portfolio Management, Application Portfolio Management, and Agile Development
Configure and optimize resource management and portfolio planning capabilities
Develop custom workflows and business rules to support strategic planning processes and governance frameworks
Create executive dashboards and reporting solutions for portfolio visibility and decision-making
Implement integrations between SPM and SAP, AWS and additional systems for cost tracking and budget management
Design demand intake processes with automated workflow routing and approval mechanisms
IT Operations Management (ITOM) Architecture & Implementation
Architect and deploy ITOM solutions including Service Mapping, Discovery, and Event Management
Design and implement CMDB strategies with comprehensive CI/CD pipeline integrations
Configure Discovery patterns and Service Mapping for accurate application dependency mapping
Implement Event Management solutions with automated alerts
Design and deploy Cloud Management solutions for multi-cloud visibility and cost optimization
Implement predictive intelligence and AIOps capabilities
Create operational dashboards and performance analytics for IT operations teams
IT Service Management (ITSM) Architecture & Implementation
Design and implement core ITSM processes including Incident, Problem, Change, and Request Management
Architect Service Portal solutions with intuitive user experiences and self-service capabilities
Develop Knowledge Management strategies and automated article recommendations
Configure Virtual Agent/Chatbot solutions with AI-powered conversational workflows
Implement SLA management with automated escalations and notifications
Design and build custom ITSM applications and modules tailored to business requirements
Platform Governance & Best Practices
Establish and enforce ServiceNow development standards, naming conventions, and architectural patterns
Conduct technical design reviews and code reviews ensuring quality and maintainability
Implement Update Set management strategies and release management processes
Design data models, application architecture, and integration patterns following ServiceNow best practices
Optimize platform performance through proactive monitoring and tuning
Develop technical documentation including architecture diagrams and design specifications.
Collaboration & Leadership
Partner with business stakeholders across JTMS to gather requirements and translate them into technical solutions
Mentor and guide ServiceNow developers and administrators on platform capabilities and best practices
Collaborate with SAP, cybersecurity, and other application teams on integration initiatives
Lead technical workshops and provide platform training to development teams
Participate in Agile ceremonies and champion SAFe methodologies within ServiceNow
Serve as ServiceNow subject matter expert and trusted advisor to project leadership
Qualifications: Required:
University Degree (BA/BS) or equivalent experience
Active Secret clearance
10+ years in IT with 7+ years of hands-on ServiceNow platform experience
5+ years architecting and implementing enterprise ServiceNow solutions
Proven experience implementing SPM, ITOM, and ITSM modules in production environments
Deep understanding of ITIL framework and IT service management best practices
Experience with Agile/Scrum methodologies and working in fast-paced development environment
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What You Can Expect: A culture of integrity.
At CACI, we place character and innovation at the center of everything we do. As a valued team member, you’ll be part of a high-performing group dedicated to our customer’s missions and driven by a higher purpose – to ensure the safety of our nation.
An environment of trust.
CACI values the unique contributions that every employee brings to our company and our customers - every day. You’ll have the autonomy to take the time you need through a unique flexible time off benefit and have access to robust learning resources to make your ambitions a reality.
A focus on continuous growth.
Together, we will advance our nation's most critical missions, build on our lengthy track record of business success, and find opportunities to break new ground — in your career and in our legacy.
Pay Range:
There are a host of factors that can influence final salary including, but not limited to, geographic location, Federal Government contract labor categories and contract wage rates, relevant prior work experience, specific skills and competencies, education, and certifications. Our employees value the flexibility at CACI that allows them to balance quality work and their personal lives. We offer competitive compensation, benefits and learning and development opportunities. Our broad and competitive mix of benefits options is designed to support and protect employees and their families. At CACI, you will receive comprehensive benefits such as; healthcare, wellness, financial, retirement, family support, continuing education, and time off benefits.
Since this position can be worked in more than one location, the range shown is the national average for the position.
The proposed salary range for this position is:
$98,500-$206,800
CACI is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, pregnancy, sexual orientation, age, national origin, disability, status as a protected veteran, or any other protected characteristic.