ServiceNow Platform Engineer (ITSM/ ITOM) | Kharadi, Pune | 5 days WFO
- Compensation
- ₹800K–₹1.6M / yr
- Location
- Pune
- Work setup
- Onsite
- Seniority
- Not specified
- Employment
- Full time
- Experience
- 6+ years
- Category
- Devops
- Posted
Skills
Nice to have
- Experience with ServiceNow ITSM and/or ITOM modules.
- ServiceNow CMDB fundamentals.
- Performance Analytics and ServiceNow reporting.
- Cloud and hybrid infrastructure concepts, including networking, identity, monitoring, security and data movement.
- Experience working with global support teams and enterprise service management environments.
Full description
Job Title: ServiceNow Platform Engineer ITSM / ITOM / Integration & SRE Operations
Location: Kharadi, Pune
Work Mode: Work from Office 5 Days a Week (Mandatory)
Experience: 5+ Years in IT Service Management, including 3+ Years of ServiceNow ITSM / Platform Support experience
Employment Type: Fulltime (Fixed Term)
Job Summary
We are looking for an experienced ServiceNow Platform Engineer with strong hands-on expertise in platform administration, configuration, scripting, integrations, security, and production support.
The candidate should have experience supporting ongoing ServiceNow implementations, managing platform operations, troubleshooting integrations, developing automation and ensuring platform stability.
Strong technical knowledge of ServiceNow scripting, REST/SOAP integrations, MID Server, security and SRE/production operations is essential. Experience with ITSM or ITOM modules is preferred.
Mandatory Technical Skills
- Strong hands-on experience in ServiceNow platform administration, configuration and development.
- Good knowledge of ServiceNow platform fundamentals, including instances, applications, modules, tables, records, lists, forms, logs, email status, event queues and MID Server.
- Strong JavaScript scripting experience, including Business Rules, Client Scripts, Script Includes, Glide APIs and GlideRecord.
- Hands-on experience with Flow Designer, workflows, approvals, notifications, SLAs, scheduled jobs and automated assignment/routing.
- Strong integration experience using REST APIs, SOAP APIs, IntegrationHub, MID Server, inbound/outbound integrations and web services.
- Knowledge of ServiceNow security, including roles, ACLs, authentication, data access controls and application security.
- Experience with SSO implementation/configuration and authentication mechanisms.
- Good understanding of ServiceNow data models, tables, fields, reference fields, relationships, task hierarchy and CMDB basics.
- Experience with Import Sets, Transform Maps, scripting and bulk data updates.
- Experience with instance administration, environment management, update sets, application repository, cloning, upgrades and release controls.
- Strong troubleshooting skills covering configuration, integration, data, access, workflow, performance and environment-related issues.
SRE / Production Support Responsibilities
- Support ServiceNow BAU operations and production environments.
- Monitor platform health, integration status, event queues and MID Server availability.