ServiceNow Senior Software Engineer - ITAM
Remote senior ServiceNow engineer at NewRocket, an elite ServiceNow consulting partner, who leads and mentors a team delivering custom ServiceNow professional-services projects for enterprise clients. Work centers on ITAM (SAM/HAM) and ITSM: troubleshooting, integrations, upgrades, deployments and platform best practices.
- Compensation
- Not disclosed
- Location
- Remote
- Work setup
- Remote
- Seniority
- Senior
- Employment
- Not specified
- Experience
- Not specified
- Category
- Software engineering
- Posted
Skills
Must have
- ServiceNow experience with SAM/HAM (ITAM)
- ServiceNow Certified System Administrator (CSA)
- ServiceNow Certified Application Developer (CAD) or CIS-ITSM
- Lead, coach and mentor a team of software engineers on professional services projects
- Implement and develop customizations based on functional and technical requirements
- Advanced troubleshooting and root cause analysis on ServiceNow platform issues
- Troubleshoot and resolve ITSM, HAM, SAM integrations and portal issues
- Support and maintain integrations between ServiceNow and external systems
- Participate in platform upgrades, clones, patching and performance optimization
- Adherence to ServiceNow development and configuration best practices
- Document technical solutions, workflows and issue resolutions
- Perform deployments
Nice to have
- Experience with other ServiceNow modules: HRSD, SPM, CMDB, IRM, SecOps, BCM
Full description
Why Us
NewRocket is the AI-first Elite ServiceNow Partner that activates real value on the Now Platform. As a trusted advisor to enterprise leaders, we combine industry expertise, human-centered design, and enterprise-grade AI to help organizations navigate change and scale with confidence.With two decades of experience guiding clients to realize the full potential of the ServiceNow AI Platform, we are one of the largest pure-play ServiceNow partners, uniquely focused on enabling enterprises to adopt AI they trust—AI that delivers lasting business value.
We #GoBeyondWorkflows to create new kinds of experiences for our customers.
Come join our Crew!
Our Approach to Work
At NewRocket, people are not just the backbone; they're the heartbeat. We champion diversity, celebrate creativity, and embrace the uniqueness each person brings to the table. Here, it's not just about a job; it's about fostering a healthy work-life balance, creating a culture that thrives on collaboration and innovation, and supporting professional growth for individuals and teams.
We believe in creating meaningful experiences, not just for our clients but for every member of our crew. Your voice matters, your growth matters, and you matter. Join us for a journey where your uniqueness is not only recognized but celebrated, and together, let's create something extraordinary!
The Role
NewRocket is a global team made up of ServiceNow professionals who help our customers run and grow their ServiceNow environments. We are hiring a ServiceNow Senior Software Engineer with SAM/HAM experience. The Senior Software Engineer is responsible for leading, coaching and mentoring a team of Software Engineers who provide the development of project professional services for customers. The Senior Software Engineer will implement and develop customizations based on functional and technical requirements using leading practices and internal code standards on large-scale more complex professional services projects.
We will provide support and guidance to get you up to speed on some of the most amazing projects! We provide official ServiceNow training so you can achieve multiple certifications. We will set expectations for what success looks like. Then we will allow you use your skills and experience to come up with innovative solutions to achieve customer goals.
We are #GoingBeyond Come join our crew!
Key Responsibilities:
- Perform advanced troubleshooting and root cause analysis on ServiceNow platform issues.
- Troubleshoot and resolve issues related to ITSM, HAM, SAM integrations, portal and other ServiceNow modules(optional), including HRSD/SPM/SAM/CMDB/IRM/SecOps/BCM