ServiceNow Solution Architect

Summary:

Under general supervision and in accordance with established policies, the ServiceNow Solution Architect provides strategic technical leadership for the design, development, integration, and ongoing operation of ServiceNow platforms across the Firm. You will partner with business stakeholders, security, infrastructure, and support teams to deliver robust, scalable ServiceNow solutions that streamline workflows, improve service delivery, and meet the firm’s rigorous confidentiality and compliance standards. This role demands deep expertise in ServiceNow architecture, strong consulting abilities, and the capacity to translate complex business requirements into elegant, automated solutions.

Essential Duties and Responsibilities:

• Provide on-site and remote escalation support in a 24/7/365 environment.
• Define, document, and evolve the Firm’s ServiceNow architecture, ensuring alignment with enterprise standards, security policies, and business objectives.
• Lead end‑to‑end design, configuration, and deployment of ServiceNow modules (ITSM, ITOM, HRSD, CSM, SecOps, etc.), including custom applications, integrations, and workflow automations.
• Design and implement secure integrations between ServiceNow and legacy systems (e.g., Active Directory, LDAP, SCCM/MECM, legal applications, VPN, endpoint management tools) using REST/SOAP APIs, MID Server, and Integration Hub.
• Establish and enforce best practices for change management, release management, and configuration control within the ServiceNow ecosystem.
• Monitor platform health, conduct capacity planning, and proactively resolve performance bottleneck to guarantee 24/7/365 availability for critical legal and business services.
• Partner with legal practice groups, security, infrastructure, and support teams to gather requirements, translate them into functional specifications, and ensure successful delivery.
• Produce comprehensive architecture diagrams, solution designs, configuration guides, and compliance reports; maintain accurate records in the firm’s ticketing and change management system.
• Identify gaps in existing ServiceNow processes, propose enhancements, and drive adoption of new platform capabilities (e.g., AI‑driven insights, Flow Designer, Predictive Intelligence).

Knowledge, Skills, and Abilities Required:

• Deep hands‑on experience designing, configuring, and administering ServiceNow platforms; certifications such as CSA, CSS, or CSM highly preferred.
• Proficiency in ServiceNow scripting (JavaScript, GlideRecord, UI Policies, Business Rules) and building custom applications, UI pages, and widgets.
• Strong background integrating ServiceNow with enterprise tools (Active Directory, Microsoft Endpoint Configuration Manager, Ivanti, VMware/Hyper‑V, legal applications like iManage, CarpeDiem, Litera).
• Skilled in Flow Designer, IntegrationHub, and PowerShell/CLI automation for cross‑platform orchestration.
• Solid understanding of networking, DNS/DHCP, PKI, and cloud/on‑premise hybrid environments.
• Ability to lead complex, time‑critical implementations, manage dependencies across multiple groups, and communicate status to senior leadership.
• Excellent written and verbal skills; capable of translating technical concepts for both technical and non‑technical audiences.
• Collaborative mindset; willing to share knowledge, successes, and lessons learned across the organization.
• Understanding of data sensitivity in a law‑firm context and commitment to maintaining confidentiality, integrity, and availability of Firm systems.
• Strong problem‑solving abilities, independent judgment, and meticulous attention to detail.

Education and Experience:

• Bachelor’s degree in computer science and/or Information Systems or equivalent experience required.
• Minimum 5 years of experience architecting, implementing, and managing ServiceNow solutions in a large‑scale enterprise environment.
• IT experience focused on desktop management and legal applications management.
• Law Firm experience preferred.
• Project Management experience (PMP, Agile, Scrum) is a plus.

Working Conditions:

• Normal office environment with little exposure to excessive noise, dust, temperature, etc.

Wachtell, Lipton, Rosen & Katz provides competitive compensation and benefits to its employees ensuring that we attract and retain the most talented individuals. The expected base salary range for this role is $140,000 - $150,000. The base salary offer is based on a variety of factors which includes, but is not limited to, qualifications, education and experience.

The above is intended to describe the general content of and requirements for the performance of this job. It is not to be construed as an exhaustive statement of essential functions, responsibilities or requirements.