ServiceNow SPM Architect / Senior Developer (Healthcare)
Designs and implements ServiceNow Strategic Portfolio Management (SPM) solutions for healthcare organizations, configuring modules like PPM, demand management, and resource planning while aligning with U.S. time zones.
- Compensation
- Not disclosed
- Location
- Kondapur, Hyderabad, India
- Work setup
- Onsite
- Seniority
- Senior
- Employment
- Full time
- Experience
- 3+ years
- Category
- Architecture
- Posted
Skills
Must have
- 8+ years of overall ServiceNow experience.
- 4+ years of hands-on experience with ServiceNow SPM implementations.
- Proven experience leading at least 2–3 full-cycle SPM implementations from scratch.
- Strong architecture and solution design experience.
- Experience working directly with executive stakeholders and PMO teams.
Nice to have
- ServiceNow Certified System Administrator (CSA)
- ServiceNow Certified Application Developer (CAD)
- ServiceNow Certified Implementation Specialist – SPM
- ServiceNow Certified Technical Architect (CTA) (Preferred for Architects)
- Experience implementing SPM for Healthcare providers, hospitals, health systems, or payer organizations.
- Experience with Healthcare IT environments, regulatory compliance, and governance frameworks.
- Knowledge of ITBM to SPM migration projects.
- Experience integrating ServiceNow with ERP, HRIS, financial systems, or project management tools.
- Strong stakeholder management and consulting skills.
- Excellent communication and presentation abilities.
- Experience conducting workshops and requirement sessions.
- Ability to work independently in a client-facing environment.
- Experience supporting U.S. healthcare organizations.
Full description
ServiceNow SPM Architect / Senior Developer (Healthcare)
Location: Kondapur, Hyderabad, India
Work Mode: Work From Office (5 Days a Week)
Shift Timings: 5:30 PM – 2:30 AM IST (Aligned with U.S. Eastern Time)
Employment Type: Full-Time, Permanent
Job Summary: We are seeking experienced ServiceNow SPM Architects and Senior Developers with proven expertise in designing, implementing, and supporting ServiceNow Strategic Portfolio Management (SPM) solutions from the ground up. The ideal candidate will have hands-on experience leading end-to-end SPM implementations for Healthcare organizations, including solution design, configuration, integration, deployment, and optimization.
This role requires deep knowledge of ServiceNow SPM modules, strong stakeholder management skills, and the ability to translate complex business requirements into scalable solutions that align with healthcare operational and strategic objectives.
Key ResponsibilitiesSolution Architecture & Design
- Lead the architecture, design, and implementation of ServiceNow SPM solutions for healthcare clients.
- Define scalable and sustainable ServiceNow SPM architecture aligned with business objectives.
- Conduct discovery workshops and gather business, operational, and portfolio management requirements.
- Design end-to-end solutions leveraging ServiceNow best practices and platform capabilities.
ServiceNow SPM Implementation
- Implement and configure ServiceNow Strategic Portfolio Management modules, including:
- Demand Management
- Project Portfolio Management (PPM)
- Resource Management
- Agile Development
- Innovation Management
- Investment Funding
- Strategic Planning Workspace
- Enterprise Architecture Workspace (preferred)
- Configure workflows, forms, business rules, UI policies, and automation processes.
- Build dashboards, reports, scorecards, KPIs, and executive portfolio views.
- Support portfolio governance, project lifecycle management, and resource planning processes.
Development & Integration
- Develop and customize ServiceNow applications using platform best practices.
- Create and maintain integrations with third-party systems using REST/SOAP APIs.