Purple Drive
ServiceNow Sr. Developer/Technical Consultant ITSM / ITAM / ITOM / CSM / FSM (CSA, CAD)
- Compensation
- Not disclosed
- Location
- Cincinnati, OH, USA
- Work setup
- Remote
- Seniority
- Senior
- Employment
- Not specified
- Experience
- Not specified
- Category
- Solutions engineering
- Posted
Skills
Full description
Job Description
- ServiceNow ITSM / ITAM / ITOM / CSM / FSM and other ServiceNow modules
- ServiceNow Certified System Administrator (CSA)
- ServiceNow Certified Application Developer (CAD)
- ServiceNow Certified Implementation Specialist (CIS) for 1 module or more ServiceNow CSA, CAD certifications
Roles & ResponsibilitiesTechnical Comeptency
- Experience as a Technical Lead
- Experienced in ITIL Process Definition, Integration Solutions, understanding Architecture solution
- Understanding customer business requirements and convert to functional requirements
- Responsible for reviewing requirements for accurate estimation
- Experienced in leading at least a couple of Implementation projects in ITSM / ITAM / ITOM / CSM / FSM area and one complete Implementation lifecycle for ServiceNow
- Expertise ServiceNow deployments, ITSM / ITAM / ITOM / CSM / FSM migrations, consolidations, upgrades, integration with other third party tools, Orchestration, operational activities, Project Management expertise
- Review, and do proactive analyze and resolve application issues as needed
- Mentor and share technical knowledge/guidance to team
- Very good ITIL process knowledge and ability to evaluate and bring out the correlations and impacts with respect to customer requirements and ITIL / industry standards
- Must be certified with ServiceNow Systems Administrator, ServiceNow Implementation Specialist and ITIL V3 foundation
- Should possess good knowledge in Agile/Scrum methodology