Services Program Manager

Toshiba Global Commerce Solutions is seeking a Services Program Manager. Program Manager will be responsible for the day-to-day management of complex Installation Services projects and supporting qualified sales opportunities. This role requires value-based selling expertise, enabling the identification of business needs and the development of customized solutions to address client problems. The Program Manager will work closely with cross-functional teams, including Solution Architects, Customer Success, Sales, and the Director of Installation, ensuring smooth coordination between client resources and TGCS resources. Managing project budgets and aligning them with client expectations, the Program Manager will utilize change control where necessary to maintain profit and loss (P&L) goals while fostering strong client relationships.

The Program Manager will oversee project planning, execution, and delivery for key initiatives, ensuring these projects align with TGCS’s strategic priorities and are completed on time, within scope and budget, and with high-quality deliverables. Given the customer-facing nature of this role, up to 20% travel is expected.

Key Responsibilities:

• Oversee program execution and delivery across multiple complex projects involving TGCS, clients, and third-party vendors.

• Lead daily project team meetings and collaborate with cross-functional teams to ensure seamless project delivery.

• Manage project budgets, timelines, and scope, incorporating change control processes when necessary.

• Develop and manage project plans, ensuring successful outcomes that meet TGCS and client goals.

• Provide frequent program updates to clients and internal executives, managing escalations and resolving issues efficiently.

• Mentor Project Managers and grow leadership within the team.

• Facilitate requirements-gathering workshops, manage risk mitigation, and ensure project documentation is thorough.

• Provide content for Request for Proposals (RFPs) and Requests for Information (RFIs), and identify opportunities to leverage existing assets.

Qualifications:

• Bachelor’s degree with 12+ years of experience or an equivalent combination of education and experience.

• 12+ years of Project Management experience, with at least 6 years in the retail industry, particularly in store operations.

• Proven experience with Point-of-Sale installation and cabling projects.

• Experience creating customer proposals and delivering effective presentations.

• Strong understanding of P&L responsibilities and financial management.

• Proficient in MS Office tools, including MS Project and Excel.