Shelter Intake Specialist
- Compensation
- $21 / hr
- Location
- Lexington, KY, USA
- Work setup
- Not specified
- Seniority
- Not specified
- Employment
- Contract
- Experience
- Not specified
- Category
- Administration
- Posted
Skills
Must have
- Advanced computer skills and proficiency with database systems, data entry, and electronic record-keeping
- Experience with HMIS (Homeless Management Information System) strongly preferred or ability to quickly learn complex software systems
- Proficiency with Microsoft Office Suite (Word, Excel, Outlook) and web-based applications
- Strong attention to detail and accuracy in data entry and documentation
- Excellent interviewing and assessment skills with ability to gather sensitive information professionally
- Strong interpersonal and communication skills with ability to interact respectfully with diverse populations
- Ability to identify housing barriers and make appropriate service referrals
- Crisis intervention and de-escalation skills
- Understanding of trauma-informed care principles and housing-first approaches
- Knowledge of homeless services, housing resources, and community support systems
- Ability to remain calm and professional in high-stress situations
- Strong organizational and time management skills
- Physical ability to stand, walk, and be on feet for extended periods
- Ability to lift and move supplies, boxes, and equipment up to 50 pounds
- Strong observational skills and ability to identify safety concerns
- Ability to follow instructions and work both independently and as part of a team
- Cultural competency and sensitivity to diverse backgrounds and experiences
- Understanding of confidentiality requirements and HIPAA/privacy regulations
Full description
Anovaeon Staffing, LLC serves as a dedicated strategic partner to government and other customers. We provide a range of professional services, including specialized facilities, customized logistics support, and direct care services.
We hire individuals who share our commitment to excellence and exceeding customer expectations. Anovaeon Staffing offers competitive salaries, comprehensive benefits, and training and development opportunities.
Position Overview:
The Shelter Intake Specialist serves as a frontline staff member responsible for guest intake, assessment, data management, and operational support across all shelter areas. This position ensures accurate documentation, thorough guest assessment, and appropriate service coordination through comprehensive interviews, trauma-informed engagement, and proficient use of the City's Homeless Management Information System (HMIS). Shelter Intake Specialists maintain a welcoming, professional presence while managing critical data entry and guest services primarily during day shifts.
Please note: At this time, this is a 5-month contract from 11/01/2026 to 04/01/2027 with no benefits. There may be an opportunity for contract extension after the 5-month period ends.
Essential Functions & Responsibilities:Guest Intake & Registration
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- Conduct comprehensive intake interviews with incoming shelter guests in a welcoming, trauma-informed manner
- Collect and verify guest demographic information, identification documents, and contact information
- Complete all required intake documentation and forms accurately and thoroughly
- Explain shelter rules, expectations, services, programming, and resources to new guests
- Assess immediate needs including medical concerns, dietary restrictions, accessibility requirements, and special accommodations
- Issue guest identification badges, bedding assignments, and welcome materials
- Maintain confidentiality and handle sensitive personal information with discretion and professionalism
HMIS Data Management & Documentation
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- Enter and update guest information in the City's Homeless Management Information System (HMIS) with accuracy and timeliness
- Maintain detailed electronic records of guest stays, services received, and case notes
- Conduct regular data quality checks to ensure accurate and complete HMIS records
- Generate reports from HMIS as requested by supervisors or contract requirements
- Track daily census, bed occupancy, and turnover rates in the system
- Document guest exits, transfers, and outcomes in HMIS
- Ensure compliance with HMIS data standards, privacy requirements, and HUD regulations