Full description

The Nothing Bundt Cakes (NbC) Team Member plays a vital role in delivering joy to guests through exceptional service, quality bakery production, and a welcoming atmosphere. Whether engaging directly with guests, preparing delicious cakes, frosting, or maintaining a clean and organized bakery, this role is integral to the team’s success. A Team Member embodies NbC’s core values and ensures every guest has a memorable experience.

Accountabilities/Duties:

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Provide outstanding customer service, warmly greeting guests and assisting with orders in person and via phone.

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Maintain strong product knowledge to educate guests on NbC cakes, flavors, sizes, and complementary merchandise.

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Assist in the preparation, baking, frosting, and packaging of cakes following strict proprietary recipes and food safety guidelines.

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Ensure all food handling and sanitation standards comply with health and safety regulations.

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Operate bakery equipment such as commercial-grade mixers, ovens, and frosting tools with precision.

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Maintain an organized and clean bakery, including dishwashing, sweeping, mopping, and sanitizing workstations.

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Monitor inventory levels and notify management when replenishment is required.

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Work collaboratively with team members to uphold brand standards and ensure efficient bakery operations.

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Uphold strict adherence to dress code, personal hygiene, and operational procedures.

Knowledge, Skills, and Abilities:

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Excellent customer service and communication skills with a warm and positive attitude.

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Strong multitasking and organizational skills in a fast-paced environment.

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Ability to perform precise, repetitive tasks requiring continuous hand, wrist, and arm movement.

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Understanding of basic math and measurement units for accurate ingredient preparation.

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Capacity to lift up to 50 pounds and stand for extended periods.

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Ability to follow detailed instructions and work with minimal supervision.

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Experience in a bakery, restaurant, catering, or retail setting is a plus.

Core Values and Competencies:

Servant’s Heart:

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Puts the needs of the guest and team first.

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Demonstrates reliability, trustworthiness, and responsiveness.

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Acts with humility and empathy.

Spirit of a Champion:

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Takes initiative and ownership of responsibilities.

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Shows drive and passion for delivering excellence.

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Maintains a strong sense of urgency and upholds brand standards.

Genuine Connections:

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Engages warmly and authentically with guests and team members.

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Communicates openly, clearly, and respectfully.

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Builds positive, productive relationships.