Shift Operations Manager

Shift Operations Manager

Full Time | 40 Hours Per Week | £42,000 + Bonus|

At Bensons for Beds, we're looking for an experienced Shift Operations Manager to lead our warehouse and transport operation, ensuring productivity, service, safety and compliance standards are achieved on every shift.

This is a hands-on leadership role where you'll be responsible for managing a team, delivering operational KPIs, overseeing warehouse and transport activities, managing agency labour and contractors, and ensuring vehicle compliance and maintenance requirements are met.

You'll play a key role in keeping our operation running smoothly while creating a positive working environment where colleagues can perform at their best.

What You'll Be Doing

As Shift Operations Manager, you'll be responsible for:

• Leading and motivating operational teams to deliver service, productivity and quality targets

• Managing warehouse and transport operations during your shift

• Ensuring staffing levels are effective, including the management of agency colleagues and external contractors

• Monitoring performance KPIs and taking action to drive continuous improvement

• Resolving operational issues and responding quickly to changing priorities

• Managing transport compliance, vehicle maintenance schedules and legal operating requirements

• Supporting the management of the site's Operator's Licence obligations

• Maintaining Driver CPC and transport compliance standards

• Ensuring health & safety policies and procedures are followed at all times

• Conducting investigations, coaching and performance management where required

• Building strong relationships with colleagues and stakeholders across the business

• Driving operational excellence and identifying opportunities to improve processes, efficiency and customer service

Shift Pattern:

This role operates on a rotating shift pattern across the team, including AM shifts starting at 5:00am, mid shifts, and PM shifts starting at 2:00pm. Team members will rotate between these shifts on a planned basis to support operational requirements.

Essential Requirements

• Transport Manager CPC Qualification

• Experience supporting or managing an Operator's Licence (O-Licence)

• Experience managing transport compliance and vehicle maintenance programmes

• Flexible approach to working across shift patterns

The Cool Side of the Pillow (Our Benefits)

• Up to 50% colleague discount on Bensons products

• Medicash health cashback scheme

• Access to Retail Trust wellbeing and financial support services

• Group Income Protection

• Legal & General Pension Scheme

• Annual leave buy and sell scheme

• Enhanced maternity and adoption leave

• Learning and development programmes

• Internal career progression opportunities

• Group Life Assurance (2x annual salary)

• 28 days annual leave in year one, increasing with service

What We're Looking For

We're looking for an operational leader who enjoys managing people, solving problems and delivering results in a fast-paced environment.

You'll ideally have:

• Previous experience managing teams within a warehouse, logistics, distribution and transport operation

• Strong people management and leadership skills

• Experience managing productivity, service and operational performance targets

• Experience controlling operational costs, including labour spend, agency usage, overtime, site expenditure and workforce planning

• The ability to balance service delivery with effective cost management and budget control

• Knowledge of transport legislation, vehicle compliance and fleet management

• Experience managing agency labour and third-party contractors

• A good understanding of health & safety requirements within a warehouse and transport environment

• Strong communication and stakeholder management skills

• The ability to remain calm under pressure and make effective decisions

• Experience using performance data and KPIs to drive operational improvements and efficiencies