Shop Manager - Sacramento, Ice Blocks

Work is Sweet!

'Quality without Compromise' is not just a motto at See’s Candies. It is the most important ingredient in our recipe for success. See’s Candies has been in business since 1921 and maintains a reputation for producing the highest quality candy and providing superior customer service.

See’s is a leader in the confectionery industry with over 250 retail shops across the USA, a growing e-commerce business, and expanding opportunities internationally. We are seeking friendly, enthusiastic individuals who are passionate about helping us grow and thrive in our second century.

Job Description Summary:

As a Retail Shop Manager, you play a crucial role in the success of our See’s Candies retail shop. Leading a dedicated team, your responsibilities include driving sales, ensuring top-notch customer service, and overseeing all shop operations in line with See’s guidelines and values.

Job Description:Key Responsibilities:

• Lead the shop's team, creating a sales-focused and customer-centric environment.

• Set an example by achieving daily, monthly, and annual sales goals.

• Communicate and implement company direction, policies, and programs.

• Delegate tasks, ensure team compliance, and provide necessary follow-up.

• Resolve customer and employee concerns in a professional and timely manner.

• Train and develop team members on company programs, policies, and procedures.

• Provide professional coaching and feedback to the team.

• Drive recruitment, selection, and recommendation of qualified candidates.

• Ensure compliance with company policies, procedures, ethical standards, and safety protocols.

• Monitor and control expenses to meet budgetary goals.

• Manage procedures related to cash handling, protection of company assets, and banking.

• Maintain accurate timekeeping records and approve weekly payroll promptly.

• Ensure compliance with state and federal laws related to wages and breaks.

• Implement weekly work schedules in collaboration with District Sales Managers.

• Manage paperwork to meet established deadlines, covering banking, new hires, and inventory.

• Other duties as assigned.

Minimum Qualifications:

• Minimum 3 years of retail management experience.

• Proven success in developing, motivating, training and coaching employees.

• Possess excellent customer service, communication, organizational skills, strong cash handling, and merchandising ability.