Shop Manager

LOGISTICS FOR THE INDUSTRIOUS

At Venture, we help our clients deliver their products, their promises, and their potential every day. If you believe in delivering great customer service, value partnership, and are always looking for a challenge, we’d like to meet you.

POSITION SUMMARY

The Shop Manager oversees the daily operations of the shop, ensuring that work is completed efficiently, safely, and in accordance with established quality standards. This position is responsible for supervising shop personnel, coordinating workflows, maintaining equipment and inventory, monitoring technician efficiency, ensuring accurate repair documentation, and maintaining compliance with company policies, OSHA requirements, and applicable Department of Transportation (DOT) regulations.

ESSENTIAL JOB FUNCTIONS FOR THIS POSITION

• Supervise, mentor, and evaluate shop personnel to promote high performance, accountability, and employee morale.
• Issue employee corrective action plans as needed in accordance with company policies and procedures.
• Maintain a clean, organized, and safe working environment by ensuring the shop remains free of clutter and debris.
• Provide daily reports of out-of-service equipment.
• Review all shop Repair Orders (ROs) to verify that parts are charged out correctly and that required repair documentation, including the 3 C’s (Complaint, Cause, and Correction), is complete and accurate.
• Perform quality control audits of BPMS, DOT inspections, and truck and trailer repairs to ensure compliance with applicable standards and requirements.
• Communicate shop performance, staffing needs, equipment concerns, and operational issues to upper management.
• Oversee hiring, training, and scheduling of shop personnel.
• Assign work, monitor progress, and ensure repairs and other assigned tasks are completed accurately and on time.
• Monitor technician efficiency, including direct and indirect labor percentages, and identify opportunities for improvement.
• Ensure parts are entered into the system promptly and invoices are closed in a timely manner.
• Enforce company safety policies, OSHA requirements, and applicable safety regulations.
• Maintain appropriate parts and supply inventory to support timely, cost-effective repairs.
• Respond to driver concerns and issues related to shop operations, equipment, and repairs.
• Coordinate professionally with other departments, including Operations and Customer Service, to support organizational goals and maintain effective workflows.
• Demonstrate a consistently positive and professional demeanor, fostering a collaborative and inclusive work environment
• Encourage constructive dialogue for the team, even during periods of change or challenge
• Handle sensitive information with discretion and integrity. Uphold confidentiality standards in all communications and decisions, ensuring trust and compliance with organizational policies and legal requirements
• Maintain accurate and timely documentation of employee interactions in accordance with HR policy.