Siebel CRM Business Analyst

Role Overview:

We are looking for an experienced Siebel CRM Business Analyst with strong expertise in Telecom, Siebel CRM, Siebel Order Management, Integration, Loyalty Management, and EAI. The ideal candidate should have hands-on experience in Siebel 7.x and 8.x implementations, particularly across Order Management and PCM, along with strong system design and business process understanding.

Key Responsibilities:

• Analyze business requirements and translate them into effective Siebel CRM solutions.

• Work on Siebel CRM 7.x and 8.x implementation and application development.

• Design and support Siebel solutions for Order Management and PCM.

• Understand and translate Telecom business processes into Siebel CRM solutions.

• Work on Siebel configuration, workflows, integrations, and related components.

• Design and develop solutions using EAI, EBC, Web Services, VBC, Assignment Rules, and e-Script.

• Work on product configuration and Siebel integration requirements.

• Provide system design expertise and contribute to solution architecture.

• Collaborate with business and technical stakeholders to finalize requirements and solution designs.

• Track requirements and follow up on action items to ensure timely closure.

• Ensure attention to detail throughout the analysis, design, and implementation lifecycle.

• Drive solutions to completion with a strong focus on results and timelines.

Must-Have Skills & Experience:

• 8-12 years of relevant experience in Siebel CRM.

• Strong experience in Telecom business processes.

• Experience with Siebel CRM 7.x and 8.x implementations.

• Strong experience in Siebel Order Management and PCM.

• Hands-on experience with:

• Siebel Configuration

• Siebel Workflows

• EAI

• EBC

• Web Services

• VBC

• Assignment Rules

• e-Script

• Product Configuration

• Experience in Siebel application design and development.

• Strong understanding of Siebel integration capabilities.

Key Competencies:

• Excellent communication and articulation skills.

• Strong system design expertise.

• Good understanding of Telecom business processes.

• Strong result orientation with the ability to drive design closure.

• Excellent attention to detail and follow-up skills.

• Ability to work effectively with business and technical stakeholders.

Key Skills:

• Siebel CRM, Siebel 7.x, Siebel 8.x, Siebel Order Management, PCM, Telecom, Siebel Configuration, Siebel Workflows, EAI, EBC, Web Services, VBC, Assignment Rules, e-Script, Product Configuration, Siebel Integration, System Design, Loyalty Management.