Silver Dollar City Resort - Banquet Manager [EXE]
- Compensation
- Not disclosed
- Location
- Branson West, Missouri, United States
- Work setup
- Onsite
- Seniority
- Not specified
- Employment
- Full time
- Experience
- Not specified
- Category
- Hospitality
- Posted
Skills
Must have
- Associate degree, relevant certification, or equivalent on-the-job experience required.
- Three to five years of high-volume banquet operations experience, including at least two years in management, required.
- Experience managing banquet service, conference event setups, and large indoor and outdoor events required.
- Preopening experience in a hotel, resort, or banquet operation preferred.
- Demonstrated experience managing departmental profit and loss performance, budgeting, forecasting, labor scheduling, and cost controls.
- Demonstrated ability to recruit, hire, train, and lead banquet teams.
- Experience developing banquet procedures, service standards, setup diagrams, and training materials.
- Working knowledge of BEO workflows, event billing, service charge and gratuity administration, inventory controls, and banquet equipment management.
- ServSafe Manager certification and a responsible alcohol service certification, such as TIPS or an equivalent program, required.
- Strong organizational, problem-solving, and decision-making skills, including the ability to manage competing priorities and respond to event changes.
- Ability to communicate effectively with clients, guests, vendors, and hosts and collaborate with Sales, Culinary, and other resort departments.
- Must demonstrate professionalism, sound judgment, and discretion when handling guest, host, and financial information.
- Must maintain dependable attendance and flexibility with assigned schedules, including evenings, weekends, holidays, and required overtime.
Full description
Silver Dollar City is ushering in a new era of Ozarks hospitality with its first-ever landmark resort, a stunning six-story, craftsman-style, 262-room retreat which overlooks sweeping, untouched vistas of the Ozark Mountains and Table Rock Lake. Thoughtfully designed to blur the lines between nature, craft, and comfort, Silver Dollar City Resort offers guests direct, priority access to the park and nearby attractions and serves as a focal point of a major multi-million-dollar investment redefining the Branson experience. From the theme park and White Water to Showboat cruises and the region’s most beloved adventures, the resort is the best way to experience it all.
Joining the Silver Dollar City Resort team is becoming part of a legacy of service. Rooted in the Herschend family’s decades-long commitment to heartfelt hospitality, inspiring storytelling, and the preservation of regional craft, this organization has grown from a single cave tour in the 1950s into the world’s largest family-owned theme park, attractions, and hospitality company. If you’re passionate about creating meaningful, memory-making experiences and want to play a foundational role in shaping how thousands of families discover the Ozarks for generations to come, this is a rare opportunity to help build something extraordinary with a mission-driven team that truly cares.
The Banquet Manager leads all banquet service operations for Silver Dollar City Resort’s indoor event spaces, with a combined theater-style capacity of 1,416 seats, and its 555-seat outdoor event lawn. This role builds the banquet team from the ground up for opening and is accountable for banquet financial performance, staffing, service execution, and coordination with Sales and Culinary.
Summary of Essential Functions & Responsibilities
- Leads daily banquet operations and is accountable for service quality, guest satisfaction, safety, and financial performance, reporting to the Director of Food & Beverage.
- Owns banquet profit and loss performance, manages revenue and operating expenses, and develops and implements action plans to achieve budgeted goals.
- Builds and leads a team of approximately 24 hourly hosts, including 14 servers, four setup hosts, four bartenders, and two captains.
- Develops labor schedules based on event forecasts, guest counts, and service requirements while meeting productivity and labor cost targets.
- Recruits, hires, and trains the opening banquet team, including captains, servers, setup hosts, and bartenders.
- Develops banquet standard operating procedures, service standards, setup diagrams, and position-specific training materials.
- Receives, inventories, and establishes par levels for banquet operating supplies and equipment (OS&E), including tables, front and back bars, china, glassware, and smallwares.