Site Reliability Engineer III

Join us at the center of a rapidly growing technology field, where your work helps modernize complex, mission-critical systems. We’ll value your ideas, support your growth, and empower you to make reliability improvements that matter. Guidelines.docx Raw Posting.docx

Job summary

As a Site Reliability Engineer III at JPMorgan Chase within the Corporate Technology, you solve broad business problems with simple, straightforward solutions while improving the availability, reliability, and scalability of your application or platform. You use code and cloud infrastructure to configure, maintain, monitor, and optimize applications and their associated infrastructure, and you contribute meaningfully by sharing end-to-end operational knowledge across the team. We work collaboratively, communicate clearly during incidents, and focus on iterative improvements that reduce toil and improve outcomes.

Job responsibilities

• Design appropriate-level reliability designs, guide and assist others, and build consensus with peers while supporting adoption of site reliability engineering best practices within your team.
• Collaborate with software engineers and partner teams to design, develop, test, and implement deployment and reliability approaches using automated continuous integration and continuous delivery (CI/CD) pipelines.
• Implement infrastructure, configuration, and network as code for the applications and platforms in your remit, and iteratively improve solutions by decomposing problems into smaller, actionable changes.
• Operate and optimize applications and their associated infrastructure by configuring, maintaining, and monitoring services to meet availability, reliability, and scalability expectations.
• Resolve complex problems with technical experts, key stakeholders, and team members by using service level indicators (SLIs) and service level objectives (SLOs) to proactively address issues before they impact customers.
• Use enterprise-authorized AI capabilities to accelerate incident triage, troubleshooting, and post-incident analysis, validating outputs and handling operational data according to sensitivity and security requirements.
• Identify patterns in operational signals that indicate reliability risk or recurring toil, prioritize reuse-first improvements tied to SLO outcomes, and recognize roadblocks while exploring new technologies where appropriate.

Required qualifications, capabilities, and skills

• Formal training or certification on site reliability engineering concepts and 3+ years applied experience (country-specific requirements apply: NAMR/APAC—India/LATAM/Hong Kong; EMEA/LATAM—Brazil; Singapore follows local country guidance).
• Proficiency in site reliability engineering culture and principles, including how to implement site reliability engineering within an application or platform.