Site Reliability Engineer - Level 2

Make an impact with NTT DATA

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Your day at NTT DATA

The Site Reliability Engineer - Level 2 is responsible for the design, optimization, support, and management of complex cloud infrastructures. Serving as an advanced technical escalation resource, this role leads the implementation of improvements that enhance platform reliability, operational performance, security, and cost efficiency. Through proactive guidance, automation, and cloud optimization strategies, this role empowers customers to fully leverage their Azure environments while achieving their business and technical objectives.

Key responsibilities:

• Design, support, optimize, and maintain Azure cloud infrastructure to ensure enhanced availability, performance, reliability, and security.
• Conduct advanced troubleshooting, service review, and root cause investigations to identify issues, minimize business impact, and ensure the timely resolution of incidents and service disruptions.
• Implement infrastructure changes and enhancements while ensuring minimal disruption to customer operations.
• Monitor systems proactively, respond to alerts and notifications, and take appropriate actions to maintain service health and stability.
• Automate operational tasks and processes using Azure Automation, Azure CLI, Azure PowerShell, Bash, and PowerShell scripting to improve efficiency and consistency.
• Utilize Infrastructure-as-Code (IaC) practices with tools such as Terraform, ARM Templates, and Bicep to deploy and manage cloud environments.
• Develop and implement continuous improvement initiatives that enhance system reliability, operational efficiency, and customer experience.
• Conduct infrastructure health assessments, right-sizing exercises, and cost optimization reviews to maximize performance and cloud investment value.
• Validate and maintain the security standards of cloud environments in accordance with security best practices and compliance requirements.
• Deploy, manage, and support containerized applications using Docker and Kubernetes.
• Leverage knowledge of networking, SQL, Linux, and Windows Server technologies to support and enhance cloud platforms.
• Provide technical guidance and escalation support to Level 1 engineers and assist in resolving complex incidents.
• Support business-critical situations and ensure issues are escalated appropriately to Level 3 Support or Service Delivery teams in line with service commitments and internal KPIs.
• Prepare issue resolution reports, customer recommendations, and technical reviews that drive operational improvements.
• Review and validate service review reports before submission to Customer Success Managers.
• Support the onboarding and development of new team members and act as a technical reference for junior engineers.
• Collaborate effectively with internal and external stakeholders to ensure exceptional service delivery and customer satisfaction.
• Maintain compliance with company policies, procedures, and professional standards while contributing to a collaborative team culture.

To thrive in this role, you need to have:

• Strong knowledge of Microsoft Azure cloud services, architecture, and cloud-native technologies.
• Experience with cloud application design patterns, modern infrastructure architectures, and cloud operational best practices.
• Solid understanding of compute, networking, storage, content delivery, database administration, security, and analytics services.
• Good understanding of SaaS, PaaS, and IaaS service models and their associated support requirements.
• Hands-on experience with Infrastructure-as-Code (IaC) tools, including Terraform and ARM Templates.
• Experience with containerization and orchestration technologies such as Docker and Kubernetes.
• Working knowledge of CI/CD concepts, deployment automation, and cloud operations.
• Foundational knowledge of SQL, networking, Linux, and Windows Server administration.
• Strong troubleshooting, problem-solving, and incident management capabilities across complex technical environments.
• Ability to understand diverse customer environments and align technical solutions with business needs.
• Excellent communication, collaboration, and stakeholder management skills.
• A proactive mindset with a strong focus on continuous improvement, automation, and operational excellence.
• Eagerness to learn, adopt emerging technologies, and develop technical expertise.
• Strong attention to detail, accountability, adaptability, and a customer-centric approach.
• A collaborative, helpful, and team-oriented attitude.

Academic qualifications and certifications:

• Bachelor's degree in Information Technology, Computer Science, Engineering, or a related field.
• Microsoft Azure certifications such as Azure Administrator Associate, Azure Solutions Architect Expert, or Azure Security Engineer Associate are highly desirable.
• Relevant certifications in cloud platforms, Infrastructure-as-Code, Kubernetes, automation, or IT service management are considered an advantage.
• Commitment to professional development through training, certifications, and learning.

Workplace type:

On-site Working

About NTT DATA

NTT DATA is a $30+ billion business and technology services leader, serving 75% of the Fortune

Global 100. We are committed to accelerating client success and positively impacting society through

responsible innovation. We are one of the world’s leading AI and digital infrastructure providers, with

unmatched capabilities in enterprise-scale AI, cloud, security, connectivity, data centers and

application services. Our consulting and industry solutions help organizations and society move

confidently and sustainably into the digital future. As a Global Top Employer, we have experts in more

than 70 countries. We also offer clients access to a robust ecosystem of innovation centers as well as

established and start-up partners. NTT DATA is part of NTT Group, which invests over $3 billion each

year in R&D.

Equal Opportunity Employer

NTT DATA is proud to be an Equal Opportunity Employer with a global culture that embraces diversity. We are committed to providing an environment free of unfair discrimination and harassment. We do not discriminate based on age, race, colour, gender, sexual orientation, religion, nationality, disability, pregnancy, marital status, veteran status, or any other protected category. Join our growing global team and accelerate your career with us. Apply today.

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