Site Reliability Engineer

Job Summary

Join us as a Site Reliability Engineer

• In this key role, youll support the improvement of non-functional and operational characteristics such as availability, performance, efficiency, change management, monitoring, security, incident response, and capacity planning of our products and services
• Youll enjoy significant stakeholder interaction, working in collaboration with engineers to ensure a principled approach to deliver change in a safe and secure way
• This is a chance to join an inclusive team with a collaborative ethos and a commitment to innovation and professional development
• We're offering this role at associate level

What you'll do

As our Site Reliability Engineer, youll work alongside colleagues and feature team members to meet defined service level objectives and continually improve systems and environments. Youll proactively contribute new ideas and innovations to meet short term and longer term goals whilst at the same time balancing and managing risk.

Youll also be accountable for the day-to-day health of both production and non-production environments, responding to incidents as required.

A typical day will involve:

• Providing structure and supporting release processes, suggesting and making improvements where possible
• Supporting the clear communication and frequent update of incident status to other teams and customers
• Providing technical expertise and input to establish the risk tolerance of products and services
• Supporting the maintenance of services once they are live by measuring and monitoring availability, latency, and overall system health

The skills you'll need

Were looking for someone with strong knowledge of reliability systems thinking and experience of software engineering. Youll need experience of using a data driven and scientific approach to fact finding. Well also look for financial services knowledge, and the ability to identify wider business impact, risk and opportunity, and make connections across key outputs and processes.

You'll also need:

• 45 years of relevant experience in production support/operations, preferably supporting business-critical applications in banking, financial services or regulated environments.
• Good knowledge of ITIL practices, including incident management, problem management, troubleshooting and root-cause analysis.
• Hands-on experience with AWS Cloud, DevOps/CI/CD and technologies such as Java, Spring Boot, Microservices and REST APIs.
• Experience with monitoring and observability tools such as Splunk, Dynatrace, CloudWatch, Grafana or Prometheus, with exposure to automation and AIOps.
• Good understanding of resilience, disaster recovery, security and operational controls, along with strong problem-solving, communication and stakeholder management skills.

Hours

45