Site Reliability Engineer (SRE)

JOB TITLE: Site Reliability Engineer (SRE)JOB SUMMARY
We are looking for a Site Reliability Engineer (SRE) with strong experience in monitoring, observability, application performance management, and Azure monitoring technologies. The role will focus on improving reliability, reducing alert noise, accelerating incident response, and establishing enterprise monitoring and event-management standards.

The ideal candidate should have hands-on experience with Azure Monitor, Application Insights, Log Analytics, KQL, ServiceNow Event Management, Grafana, and APM/Synthetic monitoring tools.

IMPORTANT ELIGIBILITY REQUIREMENTS

• Bachelor's degree in IT, Computer Science, Engineering, or a related field.

• 3+ years of relevant experience in Monitoring, Observability, or SRE roles.

• Hands-on experience with Azure Monitor, Application Insights, KQL, and ServiceNow Event Management.

• Strong knowledge of Azure Log Analytics, telemetry, APM, and proactive monitoring.

• 5+ years of SRE experience is preferred for candidates with deep monitoring and application performance expertise.

• Knowledge of SLO/SLI platforms such as Nobl9 is an advantage.

• Hands-on knowledge of ITSM processes and ServiceNow.

• Understanding of network architecture and security, including WAN/LAN, TCP/IP, and PKI.

• Awareness of AIOps concepts and vision.

• Strong communication and collaboration skills.

• Must be willing to work hybrid in Quezon City on a night shift.

• Must not be a current or former Wipro employee.

• Stable employment history; candidates should not be frequent job hoppers.

KEY RESPONSIBILITIES

• Design and define monitoring, observability, reliability standards, patterns, and automation opportunities across platforms and applications.

• Work extensively with Azure Monitor, ServiceNow ITOM Event Management, Grafana, APM, and synthetic monitoring tools.

• Partner with product teams to implement SLI/SLO-driven operations.

• Reduce alert noise and improve incident response and overall system reliability.

• Develop and maintain reference architectures, runbooks, monitoring standards, and event-management models.

• Establish actionable alert and incident routing using the alert → event → incident model.

• Contribute to Monitoring, Observability, and Event Management strategy and governance.

• Coach product and IT operations teams on monitoring and reliability best practices.