Social Media Community Manager
- Compensation
- Not disclosed
- Location
- Malta
- Work setup
- Not specified
- Seniority
- Not specified
- Employment
- Not specified
- Experience
- 1+ years
- Category
- Marketing
- Posted
Skills
Must have
- 3+ years of experience in Social Media or Community Management.
- At least 1 year of hands-on experience managing communities on Discord and Reddit.
- Experience across major social platforms including Instagram, Facebook, TikTok and Snapchat.
- Strong written and verbal English communication skills.
- Experience creating social content and managing content calendars.
- Comfortable using social media management tools such as Buffer, Hootsuite or Sprout Social.
- Experience with customer support platforms such as Zendesk or Intercom is a plus.
- Experience working with creators and influencers is a plus.
- Gaming, online entertainment or Social Casino experience would be an advantage.
- Customer-focused, organised and comfortable working in a fast-paced, collaborative environment.
- Curious and always up to date with the latest social media and community trends, particularly in the US market.
Full description
About us:
Xcite Ventures Limited is a dynamic scale-up in the Social Gaming industry. We are all about building amazing entertainment products with the customer experience as the main priority. Our mission is to revolutionize online entertainment.
The role:
We’re looking for a Social Media & Community Manager to help grow our social presence, engage our online communities and create a great experience for our players.
You’ll work across Social Media, Marketing and Customer Support, managing our communities and content while keeping close to what our players are saying. A key part of the role will be building engagement across non-traditional channels such as Discord and Reddit, alongside our wider social media presence.
We’re looking for someone hands-on, creative and customer-focused, who understands social media culture and keeps up with the latest trends, particularly in the US market.
What you’ll be doing:Influencer Outreach & Management
- Research and identify relevant influencers and content creators aligned with our brand and audience.
- Manage influencer outreach and build relationships with potential and existing partners.
- Coordinate briefs, content requirements, approvals, timelines and deliverables.
- Identify opportunities for both one-off campaigns and longer-term creator partnerships.
Content Creation & Social Media Planning
- Own and manage the social media content calendar across relevant platforms.
- Develop engaging content ideas, copy and creative concepts for campaigns, promotions, game releases and social trends.
- Work closely with Design to create static, video and short-form social content.
- Plan, schedule and publish content, adapting messaging and formats for different platforms.
- Stay close to social media, gaming and US market trends and identify opportunities for reactive content.
- Review content performance and use insights to improve future planning.
Social Media Management
- Manage day-to-day engagement across our social media and community channels.
- Respond to customer comments, messages and reviews in an empathetic and on-brand way.
- Manage Discord and Reddit communities, including moderation, engagement, server upkeep and automation.
- Monitor social conversations and identify trends, player sentiment and opportunities for engagement.