Software Consultant

About the Job

• As a Technical Consultant, you will play a client-facing, solution-oriented role responsible for designing, implementing, and optimizing Company's products within customer environments.

• This position requires strong consulting mindset, where you translate business requirements into scalable technical solutions and act as a trusted advisor to customers.

• You will work closely with customers, partners, delivery teams, and pre-sales to ensure successful solution design, deployment, and adoption, while driving business value.

Key Responsibilities

Solution Consulting & Design

• Engage with customers to understand business requirements and translate them into technical solution architectures

• Provide best practice recommendations aligned with telecom/contact center ecosystems

• Prepare solution design documents, architecture diagrams, and integration flows

• Support pre-sales teams with technical inputs, demos, and solution positioning

Implementation & Delivery

• Lead end-to-end implementation lifecycle including configuration, deployment, and go-live for Company Solutions in customer environments & company lab.

• Ensure high-quality delivery across multiple parallel projects

• Perform system integration across CRM, middleware, customer host, telecom platforms & others.

Customer Engagement

• Act as a primary technical point of contact for clients

• Collaborate with customer IT, business teams, and vendors

• Drive requirement workshops, SIT & UAT support, and production readiness

• Provide technical guidance and training to customer stakeholders

Troubleshooting & Optimization

• Diagnose and resolve complex application, integration, and infrastructure issues

• Optimize system performance and scalability

• Strong SQL and database troubleshooting skills with the ability to analyze transactional and application data for issue diagnosis and operational insights

• Basic knowledge of data analytics and system performance analysis for troubleshooting and reporting purposes

• Support post-go-live stabilization and continuous improvements

• Collaboration & Internal Alignment

• Work closely with Product, Engineering, and Support teams

• Provide feedback to improve product features and implementation processes