Software Developer (Technical Support)
- Compensation
- Not disclosed
- Location
- Remote - CAN
- Work setup
- Remote
- Seniority
- Not specified
- Employment
- Full time
- Experience
- 3+ years
- Category
- Software engineering
- Posted
Skills
Must have
- 3+ years of experience in a technical support, software development with direct exposure to production systems.
- C# and .NET — comfortable reading and navigating a production .NET codebase to understand application logic, trace bugs, and make minor fixes.
- SQL — strong query-writing skills; able to write diagnostic queries against complex relational schemas (SQL Server / Azure SQL) to trace transaction data and spot anomalies.
- Azure Cloud Services — hands-on experience with Azure SQL, Azure Service Bus, Azure App Services, Azure Functions, and Azure Application Insights.
- Production issue identification — proven ability to triage production incidents, distinguish symptoms from root causes, and drive issues to resolution under time pressure.
- Customer communication — clear, professional written and verbal communication with nontechnical end users as well as engineering peers; able to tailor tone to audience.
- Log analysis — comfortable navigating structured logs to identify error patterns, trace request flows, and correlate events across services.
Full description
Software Developer — Technical Support
PerseusPay Product Team • Perseus Payments Inc.
Job DetailsDepartment
Engineering — PerseusPay
Reports To
Software Development Manager
Location
Remote — Canada (Greater St. John’s Area, Newfoundland)
Working Hours
Monday–Friday, 8:00 AM – 5:00 PM CT; must be available for after-hours support when required
Employment
Full-Time
Posted
May 2026
About Perseus Payments Inc.
Perseus Payments Inc. builds PerseusPay, a purpose-built payments platform serving marine, OPE, and RV dealers across the US and Canada. PerseusPay processes card-present and card-not-present payments and integrates deeply with dealer DMS systems, and provides settlement, analytics, and reporting capabilities to hundreds of dealer locations.
Role Overview
We are looking for a technically strong Software Developer to join the PerseusPay team in a Technical Support capacity. This is not a traditional support role — it sits at the intersection of software engineering and customer success. You will be the first line of technical defence for production issues, working directly with dealer customers and internal stakeholders to triage, diagnose, and resolve problems quickly.
You will have direct read access to production systems, be comfortable reading application logs and database queries, and be able to identify root causes in a payments platform that handles real-time transactions. You will also collaborate with the engineering team to surface patterns, escalate bugs, and contribute to long-term fixes.
Key Responsibilities
- Monitor production environments during core business hours, proactively identifying anomalies in payment processing, settlements, and integrations before customers report them; available for after-hours response for critical incidents when required.
- Triage inbound support requests from dealers and internal teams — classify severity, reproduce issues, isolate root cause, and communicate a clear status and ETA.
- Investigate issues using Datadog logs, Azure Application Insights, and SQL queries against production data to determine whether problems are data, configuration, integration, or code related.
- Act as the primary point of contact for dealers experiencing payment, terminal, or settlement issues — communicating clearly and professionally in writing and on calls.
- Write and execute diagnostic SQL queries to validate data integrity, trace transaction lifecycles, and identify anomalies in payment, refund, and settlement records.